Asus Computer/Windows 7; won't recognize internal DVD

amsanborn · 29 Nov 2011

I have an desktop Asus with windows 7 Home premium. System has been working fine untill this morning. the CD does not display when I slect (My Computer). Also tried to bring up a dvd and nothing happens. Worked with Asus support. On the device manager the device shows location but has the Yellow error message. On trouble shooting I get ( HL-DT-ST DVDRAM GH40N ATA Device has driver problem). I tried fix it but it says no fix. We checked bios it shows there. Down loaded driver software no change. In device manager I slected unit, selected uninstalled. Restarted computer it recognized CD-Rom loaded software successvely. But still not showing. Asus support thought maybe something is not working right with windows 7.

Hope someone can help
Thanks

thefabe · 29 Nov 2011

Welcome to SevenForums:

I would try going to device manager and using update the driver tab. If that dosen't work and your sure all your cables and power are right (which it sounds like they are).
You might alsoo qwant to check and see ioif their is a firmware update.
It sounds like you have done alot already so.

I would start suspecting a failing drive. As I don't know of any Windows Seven CD/DVD drive bugs

Fabe

writhziden · 29 Nov 2011

This is actually a common problem with that drive in ASUS computers. It seems to be a registry corruption causing it. See Your CD drive or DVD drive is missing or is not recognized by Windows or other programs and see if that fixes the issue? You will need to run the Hardware and Devices Troubleshooter through Windows 7. Directions are on that page.

writhziden · 29 Nov 2011

You could also try fixing it through the registry (this comes from the same page for an XP/Vista machine but applies to 7 as well):

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
4. In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
5. On the Edit menu, click Delete.
6. When you are prompted to confirm the deletion, click Yes.
7. In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
8. On the Edit menu, click Delete.
9. When you are prompted to confirm the deletion, click Yes.
10. Exit Registry Editor.
11. Restart the computer.

amsanborn · 30 Nov 2011

writhziden said:

This is actually a common problem with that drive in ASUS computers. It seems to be a registry corruption causing it. See Your CD drive or DVD drive is missing or is not recognized by Windows or other programs and see if that fixes the issue? You will need to run the Hardware and Devices Troubleshooter through Windows 7. Directions are on that page.

Thanks for your responce

amsanborn · 30 Nov 2011

writhziden said:

You could also try fixing it through the registry (this comes from the same page for an XP/Vista machine but applies to 7 as well):

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
4. In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
5. On the Edit menu, click Delete.
6. When you are prompted to confirm the deletion, click Yes.
7. In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
8. On the Edit menu, click Delete.
9. When you are prompted to confirm the deletion, click Yes.
10. Exit Registry Editor.
11. Restart the computer.

That did the trick thanks so much

writhziden · 30 Nov 2011

amsanborn said:

writhziden said:

You could also try fixing it through the registry (this comes from the same page for an XP/Vista machine but applies to 7 as well):

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
4. In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
5. On the Edit menu, click Delete.
6. When you are prompted to confirm the deletion, click Yes.
7. In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
8. On the Edit menu, click Delete.
9. When you are prompted to confirm the deletion, click Yes.
10. Exit Registry Editor.
11. Restart the computer.

That did the trick thanks so much

Glad that was able to resolve the issue. Let us know if you have any future problems. :)