Sony and its non existent dvd drivers  

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  1. vb286
    Posts : 6
    Windows 7 Home Premium 64bit
       New #1

    Sony and its non existent dvd drivers


    HI im new to this forums but surely not to forums itself.

    i'll get straight to the issue at hand. my Win 7 sony vaio model VGNNW240F seems to not want to recognize DVDs but CDs. i recently also called the tech support who for some reason deleted my upper value in the registry on my dvd drive. i have no clue what it is and has no clue how to get my DVD writer back to full functionality. until then i only can burn and read CDs which is hurting biz.
    Last edited by vb286; 26 Aug 2010 at 21:43. Reason: some details were left out :p
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  3. Lemur
    Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       New #2

    I'd recommend installing the latest firmware (see attached) and then the latest s/w driver for your optical drive.
    Sony eSupport - VGN-NW240F - Software Updates & Drivers
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  4. vb286
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    thank you but now the issue comes that all three(since i dont know the type of optical drive) dont work i either get not found correctly or target is not found. and all i see in the device manager is CD-ROM i mean im pulling hair out.
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  6. A Guy
    Posts : 53,363
    Windows 10 Home x64
       New #4

    Welcome to Seven Forums vb286. Try the fix it solution found here. The proper method to do what the support tried to do.

    Your CD or DVD drive cannot read or write media

    A Guy
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  7. vb286
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #5

    uhhh nope didnt fix it says my dvd isnt a dvd if that makes sense.
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  8. A Guy
    Posts : 53,363
    Windows 10 Home x64
       New #6

    Dual drives use 2 optical pickups, one for DVDs and one for CDs, it's possible the DVD pickup is bad. Is the PC under warranty? A Guy
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  10. vb286
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #7

    yes but sony doesnt have a dealer near me would going to best buy work? sorry but online replacement parts aren't an option i checked
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  11. A Guy
    Posts : 53,363
    Windows 10 Home x64
       New #8

    I'd try to find a Sony authorized servicer in your area. Perhaps start with support online and see if you can't find an authorized servicer in your area.

    Sony eSupport - Electronics - Contact Support

    A Guy
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  12. vb286
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #9

    i will try ty for the support, A Guy.
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  13. A Guy
    Posts : 53,363
    Windows 10 Home x64
       New #10

    You're welcome, let us know how you make out. A Guy
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