USB 3.0 External HDD Failed Window 7 Driver Install on USB 3.0 Port  

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  1. Posts : 12
    Windows 7 Ultimate RTM
       #1

    External HDD Not Recognised by USB 3.0 Port (Asus Zenbook)


    Just got a new Asus Zenbook UX31E and am having a certain problem where if I plug my external drive (Samsung S2 1TB, USB 3.0, 2.5") into the 3.0 port windows tries to install a driver for the new device but fails. Now the drive powers on when connected but wont load up as an accessible drive and is not found is disc management.

    I've tried the HDD successfully in another laptop with USB 3.0 and it works fine on my Zenbook's USB 2.0 port so I'm guessing there's no problem with the HDD itself. Also I have tried a small flash drive in the Zenbook's 3.0 port which worked fine.

    I have tried updating the USB 3.0 driver to the latest version via Asus' driver database but have got the same result.

    I would of thought with such a prestigious laptop someone else would of run across this problem but all my googling has turned up ziltch.

    Any ideas/suggestions much appreciated!

    (Running Windows 7 Home Premium)
    Last edited by 7Emeralds; 07 Mar 2012 at 02:09.
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  2. Posts : 12
    Windows 7 Ultimate RTM
    Thread Starter
       #2

    Is anyone able to point me in the right trouble shooting direction? Like are there any generic USB 3.0 drivers out there that could be used in place of Asus' ones? Has anyone come across an issue like this before?
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  3. Posts : 1
    Windows 7
       #3

    I am having this exact same problem, but with an Adata Nobility NH03 drive. I am looking for some assistance to this as well, so I will be watching this post.
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  4. Posts : 1,114
    Windows 7 Home Premium 64 bit
       #4

    If you haven't tried it yet, try reinstalling the chipset driver for your motherboard.
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  5. Posts : 612
    MS Windows 7 Home Premium 64-bit SP1
       #5

    Dear 7Emeralds,
    Is the one in question a 1) Samsung S2 Portable HXMU010EA 1TB, OR 2) The Portable HX-MTA50DA/G22 (Samsung S2,1 TB)?

    Regards,
    sree:)




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  6. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #6

    You might give the Renesas USB 3.0 driver a shot. USB 3.0 Renesas Drivers
    Also look for a BIOS update for your motherboard. It is trying to install the driver for the external drive.
    With it attached, try Windows update too.
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  7. Posts : 12
    Windows 7 Ultimate RTM
    Thread Starter
       #7

    Thanks for you suggestions guys I think I may have determined the issue but I will post a detailed response tonight (UTC/GMT +13 hours).
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  8. Posts : 12
    Windows 7 Ultimate RTM
    Thread Starter
       #8

    So far I have tried updating the chipset and usb drivers as well as the bios and all windows updates. None of that helped.

    I thought I might of determined the problem to be a physical one. (though now i'm not so sure)

    I noticed that if I plug the USB in half way and tilt it at an angle it does install the driver sucessfuly and transfers at speeds of 40-50 MB/s but this only works in this circumstance and usually doesn't last long; after wiggling it more or pluging it in fully the computer says "this device could perform faster if plugged into a USB 3.0 port". I called asus who advised me to return it to one of their third party repair centers to have a look. I'm pretty sure it's not the cable as I was able to test it on another laptop with 3.0 and it worked great.

    I've just talked to the tech who looked at it and they seam to think it's the drives fault rather than the laptop but I'm not sure if i should believe them as the drive worked fine in another laptop i tried in on in the same enviroment. Their justification for saying this is that another drive they've tried works fine in the laptop.

    Samsung support who I called were usless and told me to return it though they didn't even enquire as to the particular model or present any possible reason for the issue.

    At this point I guess I need to determine for myself where the problem lies. Any ideas where to start? Hard to know who to go to in terms of reparing or replacment when I don't at least know this much...

    This thread mentions the jmicron firmware the S2 uses has USB 3.0 issues but not sure if it's too relevant.

    http://forums.whirlpool.net.au/archive/1558885


    My S2 drive model by the way: HX-MTD10EA
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  9. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #9

    Hmm, you've swapped cables and it will work fine on other computers. I think the tech guy is, well, under educated, to be nice. It would appear the ports or bus on the motherboard is loose.
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  10. Posts : 12
    Windows 7 Ultimate RTM
    Thread Starter
       #10

    Britton30 said:
    Hmm, you've swapped cables and it will work fine on other computers. I think the tech guy is, well, under educated, to be nice. It would appear the ports or bus on the motherboard is loose.
    Thanks for the link before britton30, I'll give the driver a go when I get my laptop back in a few days.

    Swapped cables? I haven't tried a different cable with the same drive if that's what you mean though I might purchase one just to see if this fixes the problem.

    I guess it could be a loose connection on the motherboard as you say (seams somewhat unlikely for a brand new laptop) or perhaps the drives imbedded Jmicron firmware is not likeing the 64bit/USB 3.0 windows enviroment. Either way not much left I can do besides returning the hard drive...
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