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Printer spooler keeps stopping and printer drivers keep disappearing
I use Windows 7 Professional 64 bit. My problem is: Whenever I try to print something (word, pdf, or any other file); printer spooler stops working and when I check the “Devices and Printers” all the printer drivers seem to be disappeared.
I checked the “Print Spooler” in the “Services” tool; and set the "Recovery after subsequent failures" option to “Restart the Service”. Therefore all the printer drives coma back after 1 minute. However the spooler stops immediately again when the uncompleted printing job starts; hence I can not print anything more than a page.
Earlier in this forum, someone posted that Microsoft issued a hotfix for this problem ( hotfix 2388142) which can be downloaded from article: http://support.microsoft.com/default.aspx?scid=kb;en-US;2388142.
I downloaded this hotfix and tried to install, however it gives an error message of: “The update is not applicable to your computer” and quits installation.
I did uninstall and reinstall all the printer drives, but this did not help either.
Any suggestion?
Thanks,