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Windows 7: BSOD Randomly with Dual Monitors - Details Inside:

05 Jun 2012   #1

Windows 7 x64
BSOD Randomly with Dual Monitors - Details Inside:

Hi Everyone:

This is my first post, I was on a PC hiatus while using Macs for a while, but gaming brought me back, and this seems like the place to post. I looked up my issue on Google and searched this forum to no avail.

I just got a new PC running windows 7 x64 with an AMD Radeon 7970 and Dual Screen Monitors via HDMI (One goes from DVI in the video card to HDMI on the monitor and the other just HDMI to HDMI, since the video card only has 1 HDMI port)
I have read through all posts here and have updated my direrctx (just in case) and uninstalled my Catalyst Control Center/Video drivers and reinstalled the newest versions.

If I am playing games, or when I leave my computer running and come back, I usually get:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP2: FFFFF88004398768
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

I tried to access both files above and I do not have access to them...(says I do not have Administrator Privileges, but I am logged in as Admin) I was however, able to copy them to my dropbox. I was hoping everyone would be able to help me, because even if I could read the file, I probably wouldn't know what to do next. Maybe I missed something and this is a known issue with CCC?

Note: if I run with one Monitor there is no Issue.

thanks in advance.

Dropbox share of the .dmp files:

My System SpecsSystem Spec
06 Jun 2012   #2

windows 7 home premium x64

I have a similar problem and if you search 7970 dual monitor blue screen (or bsod) you'll see that its pretty common with the 7970, especially when running hdmi and dvi. I posted my dmp files here:
blue screen problem, BCCode: 116 - Microsoft Answers

and I've been told it was a problem with my virtu drivers (lucid virtu), which is causing direct x to crash.

I've heard the problem doesn't occur when using a display port connection and any other connection. Also amd just released ccc 12.6 beta which is suppose to help with the problem. I'm thinking I'm going to try the beta, if I don't have any problems I will let you know.
My System SpecsSystem Spec
06 Jun 2012   #3

Windows 7 x64

Awesome, I think I read that post, I did order two Displayport cables since my monitor has that and so does the video card, I should have them in a few days, I'll also report back.

I was just wondering if anyone else knew of any other issues...

Do you also have the issue where your start menu "Quick Launch" icons magically disappear and you need to reboot? to get them back? or is that something else entirely.
My System SpecsSystem Spec

06 Jun 2012   #4

windows 7 home premium x64

i only had that problem once, ironically it was yesterday after running atiman. after running it some items from my quick launch disappeared (all except like 2 of them). but it hasn't happened at all today or again last night. That sounds like a windows problem, you may have to trouble shoot that problem or just re-install windows.

Also I downloaded catalyst control center 12.6 beta and ran it all night with hdmi and dvi connections and haven't bsod'ed since. The only thing was the C++ stuff didn't install correctly on my pc, but i did a google search and repaired it. So happy I'm not getting bsod's. I ran it for hours last night, playing bf3 on one monitor, and watched netflix on the other, and no bsod. I've been running dual monitors for about 2 hours now and still no blue screens, so the new driver seems to have fixed the problem.
My System SpecsSystem Spec
06 Jun 2012   #5

windows 7 home premium x64

btw here's a link for 12.6 beta:
AMD Catalyst
My System SpecsSystem Spec
10 Jun 2012   #6

Windows 7 (64 bit) Professional
Nice! :)

Quote   Quote: Originally Posted by cheebah View Post
btw here's a link for 12.6 beta:
AMD Catalyst
Works for me! For now i do not have the issue's anymore :) Thanks a lot!
My System SpecsSystem Spec

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