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Windows 7: WIA Missing for Epson Artisan 725 Scanner

26 Jun 2012   #1
Bill Anderson

WIA Missing for Epson Artisan 725 Scanner

I've searched SevenForums high and low, and while I've found several references to this problem and others like it, I haven't yet found a solution that helps me. So I'll try a new thread.

A few weeks ago I purchased my first Solid State Drive which I'm now using as my boot drive with Windows 7 64-bit Ultimate and all apps installed fresh. My system's increased speed is great.

My printer/scanner is an Epson Artisan 725 with the latest drivers installed. I connect to the Epson via WiFi. The printer is working fine -- all my apps can print via WiFi. The scanner is working via WiFi too, but only if I use proprietary Epson Scan software.

So note that both printing and scanning are working fine via WiFi on my setup. But...

On my previous Win7 64-bit installation -- all hardware the same configuration except for the new drive -- I could open Photoshop and import a picture from my Epson Artisan 725 scanner via Windows Image Acquisition (WIA). I could also scan in Windows Fax and Scan using WIA. But now WIA is missing in my fresh new Win7 installation.

When I look in Device Manager I don't see any device resembling a scanner. No "imaging devices," no "scanners and cameras," nothing at all. And there are no devices listed that have problems of any kind. No yellow triangles.

When I look under devices and printers I see my Artisan 725 listed as the default printer, but I see no scanner at all. And the Artisan 725 gives no hint of a scanner when I look at its properties.

I cannot for the life of me figure out what I did in my previous Win7 64-bit installation to make WIA work with my scanner. Heck, I was dual booting and I had it working in 32-bit Win7 as well as 64-bit. And making it work was a non-issue; it just worked with no help from me. But now I can't get it to work no matter what I try. I've even tried installing the Epson drivers into a fresh 32-bit Win7 Ultimate, a backup I have that doesn't even have Win7 Service Pack 1 installed, and still I can't make WIA show up again.

Yes, I can get by with what I have. I can scan using Epson Scan and then insert the scans into a Fax or into Photoshop if that's what I want to do. It's not so much that I'm unable to scan, it's that I want to figure out what it is that I did right before but can't now seem to duplicate. Anybody got any bright ideas? I'm tired of banging my head against the wall. Thanks.

My System SpecsSystem Spec
29 Jun 2012   #2
Bill Anderson


I did it! I totally lucked into figuring out how to get WIA support for my Epson Artisan 725 printer/scanner. The solution turned out to be simple. All I'd been needing to do was to go into Devices and Printers and choose "Add a Device." Suddenly Windows 7 seemed to know what I wanted and it showed me a picture of the printer. Only, instead of calling it "Artisan 720 Network" as it already existed under printers, it now showed another version of the device called "Epson8C8847." I chose to install it and now WIA is working just as I wanted. I can scan directly into Photoshop and Windows Fax and Scan. Yay! And to all of you who read my note and didn't know what to say, two things: Sincere thanks for not sending me on some wild goose chase and I hope this helps somebody else! (Sure would have helped if the instructions that came with the latest Epson drivers had mentioned this required extra step.)
My System SpecsSystem Spec

 WIA Missing for Epson Artisan 725 Scanner

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