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Windows 7: Driver Updates on Acer Aspire 4741 Notebook

02 Jul 2012   #11

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1


i feel more comfortable using a mouse so that's what i use most of the time. what i'm going to
try for this erratic mouse behaviour next is to select (check) the "disable internal pointing
device when external usb pointing device is attached" box in control panel and see if that makes any difference.

listen, the drives you've updated on your system....chipset, video card, dvdrom drive and
network....seems like the exact drives i want to concentrate on for now with special emphasis
on the dvd driver.

the reason being that if something should go wrong, i want to be able to use the system
backup i've created on dvds to reinstall. the way it is right now, i'm just not sure if the system
will be able to boot with these dvds.

the other reason is that i just downloaded the windows 8 consumer preview to try out....haven't
installed yet....but you know they first run a check to determine what "is" and "isn't"
compartible on the system. the result was that i need to install an app to play dvd. this more or
less confirms that there is something definitely wrong with the device.

i used pcwizard to gather these informations, hope it makes it easier to help me out.
1) Chipset--Intel HM55
2) Video Card--Intel(R) HD Graphics
4) Network Card--Broadcom Netlink BCM57780 Gigabit Ethernet PCIe
5) Network Card--Atheros Communications AR928X Wireless Network Adapter (PCIe)
6) Card Reader--Alcor ver

from the very first time i visited the acer 4741 download page, i downloaded the "HWVendor
Detection.exe" utility. problem is, the same four apps shows up all the time....Camera-Suyin,
Lan-Broadcom, VGA-Intel, Wireless-Altheros.

and your interpretation of the msg on the 4741 download page to mean there are no downloads
for 4741 have me a little confused.

the msg on the 4741 download page says:

"This page shows only drivers that are not contained in Windows 7".

well, i took that to mean the drivers listed on the 4741 download page did not ship with the
product but are available for download. pls correct me if i'm wrong.

thanks again for the responses

My System SpecsSystem Spec
02 Jul 2012   #12
Microsoft MVP


Most tech enthusiasts Clean Reinstall - Factory OEM Windows 7 to get a superior install without the corrupting factory bloatware and useless OEM utilities which have better versions build into Win7.

In that case use the drivers given by Win7 installer and quickly updated by optional Windows Updates. Only import drivers still missing in Device Manager after updates are done, unless performance dictates doing otherwise. We can help you determine this.
My System SpecsSystem Spec
02 Jul 2012   #13

Windows 10 Education 64 bit

The "need to install an app to play dvds" message likely means "DVD Video disks". Movies and other media that may require a codec to be played, not regular data DVD's like the ones you use to install programs. I personally don't mind spending the extra time to hunt up the latest drivers for my gear. Some will say the default windows drivers are fine, and they are for most people. I guess I'm not most people. I ended up with just the "standard VGA adapter" for video so I had no choice but to hunt up a video driver. It was the only way I could get my LCD screen to the proper resolution. There were two or three other bits of hardware in my 5920 that windows didn't install drivers for either. I downloaded all that I could from Acer, it was just as easy to get them all as it was to just get the two or three I needed. I have them all saved on a thumb drive. The hard part is figuring out exactly what hardware you have.
My System SpecsSystem Spec

02 Jul 2012   #14

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1


all i can say is wow wow bow wow! i just checked out your tuts on clean install
and my reaction! this is just not can one person have all this knowledge and here i am, can't even figure out which drivers to download for my system. i'm now beginning to feel like i just emerged from jurassic park into the the land of the living. i'm just glad i'm here.

i read the post twice over, understood the instructions, but whether i'll be able to do it is another question. will love to do it but will wait till i can gather enough courage to attempt something like this. as of now, it's way above my league....don't laugh, ha ha.

seriously though, i sincerely appreciate the patience you guys have shown here....full respect and much appreciated.

greg is ccleaner reliable and can i use it safely to clean my system and what does it really clean? btw. the windows 7 "ISO file" i presume will be a compressed file. will you have to extract it after downloading or it can be used in the "ISO" format to do the install?


in the report from the windows 8 compartibility test, there was also a msg that my K-LIte Codec Full pack had and update available. so i went to the site and downloaded the update and installed it. i tried playing a pre recorded dvd after that but still no luck. i got a blank dvd-r used windows explorer to burn a folder containing some data files but when i tried mounting that same dvd to access the folder, again all i got was to "drag files onto the window to burn" which means it's still not reading data.

so my question is, how is the system back up data i have created on dvd any different from the folder containing data that i can't access? and alpha, since you've successfully updated those same drivers on your system, can i be bold enough to ask if you can help trace my model versions for me based on the infos i have posted.

mind you, i've no prblem at all doing the hunt myself, is just that i'm not too sure what to download. i've also been adviced to try a dvd disc cleaner to clean the lens. i have done that but it's obvious it hasn't yielded any positive results.

one quick question, what does "device has a bad block mean"? is it a software or hardware problem?
My System SpecsSystem Spec
02 Jul 2012   #15
Microsoft MVP


CCleaner is perfectly safe which is why it's in the tutorial.

The download IS an ISO file. Burn to DVD or flash stick with tool provided.
My System SpecsSystem Spec
03 Jul 2012   #16

Windows 10 Education 64 bit

I always start with the chip-set driver as its the foundation of your PC.
There is only one listed for your 4741, Intel Chip-set Driver
Not sure if this link will work but chip-set is at the top of the list.
Download < If this link works there is a link to an Acer Updater in red. I've never really had much luck with these utilities but if it works it may save you some time.
If you see more than one listing for a specific driver like the 3G one, that means you have to figure out which one was installed in your laptop. Even if you can't figure it out, if you do happen to try to install the wrong one you will usually get a "hardware not detected" or "hardware not supported" error message and the install will stop. Device manager may help you ID a lot of whats there. Even if it is listed as Unknown Device there will be a hardware ID in the properties that you can Google.

After chip-set I do Video and Audio. Then I just pick away at whats left like, Network, Wifi, Touch pad, etc.

Well the link didn't work the way I wanted but if you type 4741 in the enter a model name box and click search, you should get to where I was.
My System SpecsSystem Spec
18 Jul 2012   #17

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1


yes i've managed to get my dvd's playing again and hoping it stays that way. i haven't tried all of them (some 200+ dvds) but the ones i've tried so far seem to be playing alright.

first of all let me thank all of you for coming to the rescue....alpha, greg, rich, hanna and everybody else, thanks again guys.

i ended up on the acer "4741 forum" site through my search for a solution and quite frankly, i didn't realise there were that many people experiencing this same identical problem.

anyway i came across this particular post....some guy who has found a solution to the problem....apparently, he was going through the same sxxt. and he had this link Hey I have an Acer Aspire, Win 7/64 byte, HL-DT-ST-DVDRAM GT30N - JustAnswer
in the post to the site where he found the solution, so i tried it and it worked for me.

alpha, buddy thanks for encouraging me to go ahead with the driver updates and yes! i have actually successfully updated a couple of them....chipset, sata ahci, realtek hd audio etc.

but folks, one thing i'll like to find out is, if you update your chipset and some drivers and then sometime afterwards you do a....sfc/scannow....command prompt, does it affect the updates? in other words does it reverse the updates to what they were before?

i was also checking my "base score" after these updates and there was a msg for me to click on a button to refresh the base scores because the computer has noticed some changes, which i did. i'm just not sure if the score i have now is healthy or not. maybe you guys can enlighten me on this:

base score 4.0
1). Processor--calculations per second > 6.4

2). Memory(Ram)--memory operations per second > 5.5

3). Graphics--desktop performance for windows aero > 4

4). Gaming Graphics--3D business and gaming graphics performance > 5.1

5). Primary Hard Disk--data transfer rate > 5.7

obviously, the one i'm concern most about is number 3 (Graphics). i have updated the "intel vga" driver just not sure if that is supposed to improve the desktop performance for windows aero. if that is not so, could you guys pls hint on what drivers i might have to look out for?

thanks again folks for all the help. oh yes! one more thing, can anybody point me to a utility that makes it poissible to play dvds from all regions?
My System SpecsSystem Spec
18 Jul 2012   #18
Microsoft MVP


Did you run for awhile with the drivers given by the installer and optional Updates, before importing any other than those still missing?

Unlike XP, Win7 is pretty much the authority on which drivers it wants.

If you don't know if your scores were any different before updating drivers, it's not that important as these are not technical benchmarks. actual performance is more important. But you can try the latest Display driver from Support for your card as well as Acer to compare. I'd even roll back to the installer driver to see if there's a difference.
My System SpecsSystem Spec
18 Jul 2012   #19

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

hi greg

thanks for the post. not very sure i understand the first sentence:

"Did you run for awhile with the drivers given by the installer and optional Updates, before importing any other than those still missing?"

if you are refering to operating the system all this while with the drivers provider by windows update before doing these manual updates from acer site, then the answer is yes.

and greg what will i be looking for, graphics driver or display driver? for score number (3)
My System SpecsSystem Spec
18 Jul 2012   #20
Microsoft MVP


The system name for a video card, graphics driver, GPU, etc. is Display driver. That's how it is listed in Device Manager.

You can see all of your installed drivers to revert in Device Manager>Display>Update driver>Browse>Let me Pick.
My System SpecsSystem Spec

 Driver Updates on Acer Aspire 4741 Notebook

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