Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Device Driver Software was not Successfully Installed for Cable Modem

21 Jul 2012   #1

Windows 7 Professional x64
Device Driver Software was not Successfully Installed for Cable Modem

Hello everyone,

When trying to install my USB cable modem (Scientific Atlanta DPC2100R2), I'm always getting a popup message that says "Device Driver Software was not Successfully Installed." I don't even get a "Found New Hardware" message beforehand. I just switched over to Windows 7 Professional 64-bit from Windows XP today, and the modem was working fine earlier (when I was using XP).

When I put the Setup disk that came with my modem, AutoPlay will play it, but I can't set up anything that way. If I go through Device Manager to try and update the driver, I get a message along the lines of "Windows could not find updates." I even get this message when I manually direct it to my D: drive where the disk is.

I've even tried uninstalling the driver from Device Manager, unplugging the USB from my PC, restarting it, and then plugging the USB back in, but I still get the same error.

It really shouldn't be the modem, as it was working fine earlier and I am even using it right now as I type this on my other PC (that runs Windows XP) and it's working fine. Would anyone happen to know how to remedy this? I've run out of ideas, so any help would be greatly appreciated.


My System SpecsSystem Spec
30 Jul 2012   #2

Windows 7 Ultimate 64-bit
Device Driver not Compatible?


Upon checking on the Manufacturer website for your cable modem, I suspected that the driver for your device is not compatible with Windows 7. I also went to the Windows 7 Compatibility Center, and could not find your device listed on the site.

Here is the site, for your own research.

Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads

My solution is to find if there is a generic driver for your modem, on the Cisco website, simply download the driver that best suits your modem's series.

Cisco DPC/EPC2100 Cable Modem - Support - Cable Modems - Consumer - Cisco
My System SpecsSystem Spec
01 Aug 2012   #3

Windows 7 64-bit

I tried the company's website. The "Complete Scientific Atlanta Cable Modem Installation CD" available for download doesn't have Windows 7 drivers on it (at least not for my 64-bit PC). I tried using it. There aren't any other Windows 7 listings. Help!
My System SpecsSystem Spec

01 Aug 2012   #4


cradockdon, I had this same problem with my ZTE phone here in australia, (did not have home net then) software was fine for 32bit win 7, bit the company eventually said on there website, NO 64bit drivers are available, that was a pain in the arse.
My System SpecsSystem Spec
02 Aug 2012   #5

Windows 7 Ultimate 64-bit

Hi all,

So as I suspected, the issue most likely stems from incompatibility with Windows 7. I'll try to research alternatives with your current hardware. But, usually if the driver is meant for a 32-bit OS it will not work for a 64-bit one and vice versa. You may have to look into investing into another modem, or a wireless router that will be helpful with your new OS.

My System SpecsSystem Spec

 Device Driver Software was not Successfully Installed for Cable Modem

Thread Tools

Similar help and support threads
Thread Forum
Device driver software not successfully installed.
So i've just took of windows 10 and put windows 7 on instead, im sure you know why. And since then none of my usb devices will connect and install their drivers. my usb mouse and keyboard essentially do not work. I've been at it for hours trying to update drivers and such but nothing is working. Im...
Device driver software not successfully installed--OK, but which?
Had a problem (user profile), so reverted to last usable configuration. Now I get a message that "device driver software was not successfully installed." That would be easier to fix if I knew which device was meant. Device Manager shows two USB devices with exclamation marks, each marked...
Device driver software was not successfully installed
My system just recently getting this error message from Windows 7. All my keyboard and mouse are disabled due to this error. I tried all usb ports and once I plug in the device, it displays this error message, then stuck. I can once use my ps2 keyboard to access the windows, but now the windows...
Hardware & Devices
Device driver software was not successfully installed.
Screenshot I installed windows 7 Ult on my Toshiba satellite l50 laptop (which had no operating systems installed at the time). No programs were installed and 7 drivers weren't recognised. I used the same installation CD to install Windows 7 on VMware (on my desktop) and the drivers were...
Device driver software was not successfully installed, Daemon T, more
Yesterday I upgraded hardware from: AMD Athlon X2 4600+ & Mobo to: Core i5 3570K and Asus P8H77-I mobo. I think it's since then, that I can't install some drivers. I first noticed when I was going to use Daemon Tools Lite, there weren't any drives so i clicked "Add device" in D-tools...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:09.
Twitter Facebook Google+