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Windows 7: Student in need of help ASAP!

10 Mar 2013   #1

Win 7 Premium x64
Student in need of help ASAP!

Hey guys,

I installed a new hard drive and windows 7 and lost my drivers of course but after I installed my chipset and LAN drivers for my motherboard I still cannot get my pc to have internet connection.

Any suggestions? I have been trying to get my homework done all week and cannot figure this out :/

Motherboard- Asus M5A-88-V EVO
OS - windows 7 premium x64

My System SpecsSystem Spec
10 Mar 2013   #2

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)

Welcome Hahncore

How are you trying to connect to the internet ? Wired or wireless ? What make & model of Modem, router, etc. ?
My System SpecsSystem Spec
10 Mar 2013   #3

Win 7 Premium x64

Thank you DocBrown

I am wired trying to connect to the internet using a motorola surfboars sb5101 through comcast. I also have a netgear N600 but unplugged thatvand was wired in directly to my modem.
My System SpecsSystem Spec

10 Mar 2013   #4

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)

What does it say your network adapter is in Device Manager ?

Start Control Panel Device Manager
Click on little arrow (>) to the left of Network Adapters to expand & show what it is

Student in need of help ASAP!-device_manager_network_adapter.jpg

Edit: Asus MB has
Realtek 8111E Lan Chipset

My System SpecsSystem Spec
10 Mar 2013   #5
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit

If this is a new motherboard, the MAC address of the LAN chip on the motherboard is going to be DIFFERENT than the MAC address you had before -- and despite what they tell you, Comcast DOES use MAC address filtering. You will need to contact their technical support folks, who then will change your account with them to use your new MAC address. After that, when you reboot and connect to Comcast, it should issue you an IP address and you will be able to access the internet again.
My System SpecsSystem Spec
10 Mar 2013   #6

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

Have you tried,

ipconfig /release

ipconfig /renew

From the command prompt?
My System SpecsSystem Spec
10 Mar 2013   #7

Windows 7 Ultimate x64

Can you post an ipconfig /all for review please.
My System SpecsSystem Spec
10 Mar 2013   #8

Win 7 Premium x64

DocBrown - Realtek PCIe GBE Family Controller is listed under my network adapter

Mark Phelps - I have been using this motherboard for about 2 years now.

Derekimo - "An error occurred while releasing interface Local Area Connection : The RPC server is unavailable"

Here is a pic of my ipconfig/all, sorry if its a bad picture I had to use my tablet.

Attached Thumbnails
Student in need of help ASAP!-picture003.jpg  
My System SpecsSystem Spec
11 Mar 2013   #9

Windows 7 Ultimate x64

Please verify that all your Network Services are Started.
Click on Start, type services.msc then press enter.

• COM+ Event System (for WZC issues)
• Computer Browser is set to manual
• DHCP Client
• DNS Client
• Network Connections
• Network Location Awareness
• Remote Procedure Call (RPC)
• Server
• TCP/IP Netbios helper
• Wired Autoconfig is set to manual(wired ethernet connections only).
• Wireless Zero Configuration ( XP wireless configurations only)
• WLAN AutoConfig ( Vista/7 wireless configurations only)
• Workstation

Also Download the latest Ethernet adapter card drivers form the computer manufacturer's website if a branded computer or from the motherboard manufacturer's website if a custom build.

Also install all the drivers for your hardware not just chipset and Lan.
My System SpecsSystem Spec
11 Mar 2013   #10

Windows 7 Ultimate 64-bit

From the cmd capture, it seems to be a dhcp issue (APIPA). Did you try ipconfig /release + ipconfig /renew?
My System SpecsSystem Spec

 Student in need of help ASAP!

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