My graphics driver consistantly crashes  

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  1. Posts : 7
    Windows 7 Home Premium 32bit
       #1

    My graphics driver consistantly crashes


    I have owned this laptop for roughly 6 months now however recently my Laptop screen keeps crashing, refreshing and then displaying the message 'The graphics driver has stopped responding and has recovered'. I currently have an Intel HD Graphics 4000 graphics card. The crashes occur mostly when I play video games, watch videos and move this to fast. Also there are what seems to be dead pixels on my screen but I can mouse over them and they disappear. Help would be appreciated.
      My Computer


  2. Posts : 1,007
    Winndows 7 32 bit
       #2

    OrganisedMess said:
    I have owned this laptop for roughly 6 months now however recently my Laptop screen keeps crashing, refreshing and then displaying the message 'The graphics driver has stopped responding and has recovered'. I currently have an Intel HD Graphics 4000 graphics card. The crashes occur mostly when I play video games, watch videos and move this to fast. Also there are what seems to be dead pixels on my screen but I can mouse over them and they disappear. Help would be appreciated.

    Hi OrganisedMess,

    Welcome to Seven forums.

    Kindly remove the video drivers from the system and then re-install from this link:

    https://downloadcenter.intel.com/Det...+4000&lang=eng

    Please try the same and let us know the results.
      My Computer


  3. Posts : 7
    Windows 7 Home Premium 32bit
    Thread Starter
       #3

    Thanks, I tried the download which made me realised that my operating system was 32 bit not 64 (Sorry!) but I found the same download but for 32 bit. However when it finished downloading it came up with the error message 'Operating System not supported'. I checked and it does say it supports windows 7 home premium...
      My Computer


  4. Posts : 18,415
    windows 7 home 64bit
       #4

    Hi there ... You need to go to the Acer website and download the Driver for your Intel HD 4000
      My Computer


  5. Posts : 1,007
    Winndows 7 32 bit
       #5

    OrganisedMess said:
    Thanks, I tried the download which made me realised that my operating system was 32 bit not 64 (Sorry!) but I found the same download but for 32 bit. However when it finished downloading it came up with the error message 'Operating System not supported'. I checked and it does say it supports windows 7 home premium...
    Hi OrganisedMess,

    Thanks for your reply. You might not be downloading the correct drivers for your system. Please let us know the model number of the system.

    Also, post a screenshot of the device manager so we can check the same:

    Screenshots and Files - Upload and Post in Seven Forums

    Let us know this information so we can assist you further.
      My Computer


  6. Posts : 7
    Windows 7 Home Premium 32bit
    Thread Starter
       #6

    Sorry, I wasn't quite sure what you meant so I screen shot the whole thing. Sorry If that wasn't what you meant.

    My graphics driver consistantly crashes-device-manager-screenshot-1.jpg

    My graphics driver consistantly crashes-device-manager-screenshot-3.jpg

    My graphics driver consistantly crashes-device-manager-screenshot-2.jpg
      My Computer


  7. Posts : 18,415
    windows 7 home 64bit
       #7

    Hi there .... I see three errors in the Device Manager one is a Network Controller the other two are Base System Devices ... Can you take a screen shot with your Network Adapters expanded ... As i cannot see the bottom in the screen shot you have taken ... Also can you give me the exact Model number of your Acer
      My Computer


  8. Posts : 7
    Windows 7 Home Premium 32bit
    Thread Starter
       #8

    I believe this is the model number, sorry I have little knowledge in these things, NXM09EKOO12331874C1601 and this is the screen shot:
    My graphics driver consistantly crashes-device-manager-screenshot-4.jpg
      My Computer


  9. Posts : 18,415
    windows 7 home 64bit
       #9

    Hi there .... I am not sure what that Number represents its not your Model Number or Serial Number .... There might be a sticker underneath the Laptop with the Model Number ... If not go to the Link below ... Select Search by Serial Number or SNID .. And then Auto-detect my Serial Number ... Then please copy and paste the Link back to me


    http://www.acer.co.uk/ac/en/GB/content/drivers
      My Computer


  10. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #10

    OM it would help mate if we knew what model Acer it is:)

    In addition to Max's suggestion Speccy would give us some idea too.

    http://www.piriform.com/speccy/download
      My Computer


 
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