Fresh boot of Windows 7 Home Premium, drivers not installing correctly

natoweg · 24 Oct 2013

As of yesterday, my HP Envy 6z-1000 laptop acquired a hive error. Unable to fix it, I simply installed a clean boot of Windows 7. In doing so, the "Recovery Partition" that comes factory installed on the computer was formatted and I no longer have access to the Recovery options provided by HP. I have contacted HP, but they only encourage me to purchase the 3 part Recovery Disc set.

The laptop boots perfectly into Windows 7 Home Premium. However, a few devices do not have drivers according to the Device Manager, including:

Ethernet Controller
Network Controller
PCI Device
SM Bus Controller
Universal Serial Bus Controller

Since I am unable to connect to the internet, I have been on two other computers downloading the drivers from the HP website for the HP Envy 6z-1000. I figured the most important would be the Network Adapter driver, so I downloaded the driver, copied it to a flash drive, plugged the flash drive into the Envy 6z-1000, moved the driver to the desktop and ran it. After going through the installation, the SWSetup folder was created and inside it was the SP57965 folder (which contains all of the files from the installation). Just as I normally would, I reboot the laptop to reload the drivers hoping that the Network Adapter would be recognized, but the adapter (and its drivers) is still not recognized. According the HP, the OS will constantly reject the installation of the drivers, even though I get no errors, so long as there is no recovery partition created by a recovery disc.

So, I guess I am asking how on Earth can I get the drivers installed correctly so that the OS can recognize them?

*Edit: It should be noted that when I installed Windows 7 Home Premium, I installed it by creating a bootable USB install with the digitalriver ISO.

AC · 24 Oct 2013

Software & driver downloads HP ENVY Sleekbook CTO 6z-1000 | HP® Support

Just to be sure, you are using the drivers on that page? And, are you using the Broadcom or Realtek drivers?

natoweg · 24 Oct 2013

Yes, I am getting all of the drivers from that webpage. I am using the Broadcom drivers for Windows 7 x64

AC · 24 Oct 2013

Try using the Realtek drivers.

natoweg · 24 Oct 2013

I tried using them. I think it's also important to note that when I run the installer, it shows all of the files unpacking, but never says that the installation was complete. The installer never prompts me to restart the computer.

LookinAround · 24 Oct 2013

According the HP, the OS will constantly reject the installation of the drivers, even though I get no errors, so long as there is no recovery partition created by a recovery disc.

The above info from HP is bull$$$$

List any Problem devices

Make sure devices are connected and powered on
Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
Click Problem Devices. Anything appear?
If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
On the other hand, if no devices are listed, tell me so

Generate and attach a DirectX report

Click Start->Run, enter dxdiag and click OK
Once it starts, you'll see a 64-bit Dxiag button at the bottom of the window. Click it to launch the 64-bit version of dxdiag
Notice progress in lower left window corner
When done, click Save Information button and save as a text file to your Desktop
Click the Upload a File button to upload and attach the file to your next post

natoweg · 24 Oct 2013

I figured they were lying to me. They just wanted the easy way out.

Problem Devices:

Ethernet Controller PCI\VEN_10EC&DEV_8168&SUBSYS_18DE103C&REV_0A\4&7A5ED5&0&0220
The drivers for this device are not installed.

Network Controller PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01\4&A0B66D3&0&0028
The drivers for this device are not installed.

Not Available ACPI\HPQ0004\3&2411E6FE&2
The drivers for this device are not installed.

PCI Device PCI\VEN_10EC&DEV_5289&SUBSYS_18DE103C&REV_01\4&7A5ED5&0&0020
The drivers for this device are not installed.

SM Bus Controller PCI\VEN_1022&DEV_780B&SUBSYS_18DE103C&REV_14\3&2411E6FE&2&A0
The drivers for this device are not installed.

Universal Serial Bus (USB) Controller PCI\VEN_1022&DEV_7812&SUBSYS_18DE103C&REV_03\3&2411E6FE&2&80
The drivers for this device are not installed.

Attached is the DxDiag information.

LookinAround · 24 Oct 2013

Somethings odd. I'm not sure you're using the right download page. Perhaps i'm missing something but your data shows you have a
> Realtek Ethernet adapter and
> Atheros Wireless.

Yet that download page only has Broadcom wireless!

Go the HP support site and use the option to let HP detect your hardware and give you the download page

Does it show a driver for an Atheros wireless card?

/* EDIT */
p.s. There are other inconsistencies as well. Another example: Your data also suggests your notebook has a card reader? There's no driver for that either on that download page.

natoweg · 24 Oct 2013

Unfortunately, I have absolutely no way to access the internet via the laptop in question, so I won't be able to use the 'detect your hardware' option.

Regarding the Realtek Ethernet adapter drivers, I have already downloaded them and installed them on the laptop in question. Unfortunately, the results didn't change. I still cannot connect via Ethernet.

LookinAround · 24 Oct 2013

natoweg said:

Unfortunately, I have absolutely no way to access the internet via the laptop in question, so I won't be able to use the 'detect your hardware' option.

Duh me.

Look underneath the notebook there's likely a metal tag somewhere with the complete model number printed on it.