Western Digital Driver won't update - software says its in use  

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  1. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #21

    ok

    Still in Diskpart, type
    sel dis 6
    det dis

    and post a screen shot
      My Computer


  2. Posts : 276
    Windows 7 Home Premium 64 bit
    Thread Starter
       #22

    Sorry for the wait. This drive is so flakey! I managed to enter the lis dis command a few times, but now this drive seems to be causing a conflict such that I cannot type anything in CMD after typing diskpart.

    I'll keep trying it, but it may take me a bit to get another snip posted.
      My Computer


  3. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #23

    Ok, got it. Don't knock yourself out trying

    exit diskpart or just close the Command Prompt Window for now.


    If the drive just won't co-operate, try removing it safely from the machine
    click on the systray USB icon, eject or safely remove the WD ext drive

    remove both ends of the cable
    insert the HD end of the cable securely
    insert the other end into your Desktop USB port

    make sure you teh USB connections are fully inserted

    edit: Do you have another USB cable?
      My Computer


  4. Posts : 276
    Windows 7 Home Premium 64 bit
    Thread Starter
       #24

    I have a second My Passport (which has its driver installed on both win7 and win8 machines). I have tried swapping out the cables. I enter diskpart. I attempt to type in lis dis. No text appears. As soon as I unplug the drive everything that I have just attempted to type suddenly floods the screen. It's like the drive itself is creating a barrier between myself and windows explorer whenever I have the drive plugged in. It behaves the same way on both machines.
      My Computer


  5. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #25

    ok is the drive disconnected?
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  6. Posts : 276
    Windows 7 Home Premium 64 bit
    Thread Starter
       #26

    It is now. . .

    Slartybart said:
    ok is the drive disconnected?
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  7. Posts : 276
    Windows 7 Home Premium 64 bit
    Thread Starter
       #27

    You mean the second drive? Yes, I had it disconnected while doing all of this.

    arayfo1 said:
    It is now. . .

    Slartybart said:
    ok is the drive disconnected?
      My Computer


  8. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #28

    Let's backup a step

    Do not connect that drive again until someone asks you to.

    Do NOT try Diskpart on your own - it is a very powerful command.
    You do NOT want to make an error in Diskpart.

    Best to stay out of Diskpart unitl an experience person can help you.

    In post 9: https://www.sevenforums.com/drivers/3...ml#post2657318

    I asked if you installed an Anti-virus program, but I didn't see an answer

    Do you have an anti-virus program installed and running on the machine?

    It's getting late here,

    If you do have an anti-virus program installed

    Run a FULL scan on your box
      My Computer


  9. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #29

    Let me know if you do or do not have an anti-virus program
      My Computer


  10. Posts : 276
    Windows 7 Home Premium 64 bit
    Thread Starter
       #30

    Responding via mobile phone.

    I will have to restart my pc. That. external drive cause some of my browsers to stop responding.

    Microsoft Security Essentials. I'm calling it a night. Thanks for your help. Have a good night. I'll check back in tomorrow to see if you have anything else for me to try.
      My Computer


 
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