Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: All printing functions stopped after failed Epson XP-312 installation

17 Jan 2014   #1

Windows 7
All printing functions stopped after failed Epson XP-312 installation

Win 7 - 64 computer.

After failed installation of Epson XP-312, all printing functions are now impossible - I can't open Devices and Printers, or "Add Printer". "Print" on progs like Notepad and Paint either crashes the prog. or shows nothing, and Word won't open at all.

I have tried to remove all traces of Epson - nothing shows now on Programs.

I also tried to do a SYstem Restore to before the installation - it *failed*.

The installation failed both from the CD - on InstallNavi.exe, and, separately, when I tried to install the printer driver file d/l from the Epson site. The installation/unzipping just stopped after the blue line had gone a bit across the page - perhaps immediately after the files had been unzipped.

The Epson Scan program *succeeded* in installing, and I was able to scan a page into the computer. But I have now removed every trace as far as I can of Epson.

One early symptom, which no longer appears, was that I got: "The Active Directory Domain Services is currently unavailable" box, when fiddling with Print functions, I think.

Another pos. symptom is that Procexp currently shows:


running but with " [Error opening process] "

I also tried stopping Print Spooler in Local Services - but it didn't make any difference to anything.

Any help to restore my printing functions v. gratefullly received.

My System SpecsSystem Spec
25 Feb 2014   #2

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

Do you still need assistance with this issue?
My System SpecsSystem Spec
26 Feb 2014   #3

Windows 7

Hi - yes please

I have already with guidance done a lot of work on this, incl. the steps suggested below.

The situation now is that there appears to be still something wrong with the print spooler - perhaps some registry entry - because

1) i can print via notepad / Word once

but I cannot print a *2nd* time - nor then open Devices and Printers etc - all print related functions are then blocked

but if I then try a manual fix:

2) stop Print Spooler in Services and then restart it - I can again print and operate other print related functions

but only one time

All the remedies suggested below don't work - the MS Printer fixit prog. simply hangs when it checks Print Spooler

SO, as I said, this seems to require some print spooler fix - but not the standard ones below. I note from googling that this appears to be a not uncommon problem. Print spooler can go wrong in various ways.

Any help gratefully received.

P.S. Here are a set of standard MS suggestions I received, wh. do *not* work:

**Try the steps provided below and see if it helps.

Method 1
I would suggest you to follow the steps provided in the following tutorial.

Fix printing problems by resetting the print spooler
Printer problems in Windows - Microsoft Windows

Method 2
Try to remove the printer and add it again:

Install a printer
Install a printer - Microsoft Windows Help

Add or remove a printer

Method 3
Try to run the fixit provided in the following link and see if it helps.

Diagnose and fix printer and printing problems automatically
Diagnose and fix printer and printing problems automatically
My System SpecsSystem Spec

26 Feb 2014   #4

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

Let's start out with some simple stuff. I like simple. In my Signature is a <CCleaner> program link.
Please download/install/run it. It's free.

Here is a tutorial, if you need it.
CCleaner - Delete Junk Files

I don't see this as one of the things you have tried yet. If you have, we'll try step two.
My System SpecsSystem Spec
03 Mar 2014   #5

Windows 7


[Sorry - no email notification of this - just seen it]

Yes I have tried Ccleaner and a whole lot of accompanying cleanup/ protection progs.

What's the 2nd step?

P.S. Don't know if this is relevant, but

Printers & Faxes shows 4 entries -

Ms XPS Doc. Writer
Samsung ML-2160 [default printer on this pc]
Samsung ML-2160 [ on other networked pc]

I installed the same printer on both computers - has that confused the system?
My System SpecsSystem Spec
03 Mar 2014   #6

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

My System SpecsSystem Spec
04 Mar 2014   #7

Windows 7

Thx. Shows no integrity violations. But did this too before.
My System SpecsSystem Spec
04 Mar 2014   #8
Layback Bear

Windows 10 Pro. 64/ version 1709

When you go into Devices and Printers do you see this? The little Green arrow. If not right click on the printer of choice and select Set as Default

Are you trying to print wired or wifi?

All printing functions stopped after failed Epson XP-312 installation-devices-printers-today-only.png

My System SpecsSystem Spec
04 Mar 2014   #9

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

For my 2 cents worth mate try running these to eliminate the simple stuff first

download from bleeping computer – delete any rubbish these find.
If these do not work then try the Emsisoft Emergency Kit go to the very bottom download and run the first item (emergency kit scanner).

Pending on what thee do will determine what to do next.
My System SpecsSystem Spec
04 Mar 2014   #10

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1

One of the 2 solutions here:
How to reinstall print spooler service
has worked for many.

Try deleting the files in \spool\printers first, then the cleaner if that doesn't do it.
My System SpecsSystem Spec

 All printing functions stopped after failed Epson XP-312 installation

Thread Tools

Similar help and support threads
Thread Forum
installation problem with epson scan onto Windows 7
HP HDX 16 Epson Photo RX680 I recently upgraded my OS from Vista to Windows 7 Home Premium (64 bit). I ran a system recovery and fully updated Vista before upgrading into Windows 7. Once I tried to install “Epson Scan” software (I downloaded off from Epson website), the following messages...
BSOD while printing Epson 7880
Hi. While printing on the Epson 7880 , half way BSOD just comes up.
BSOD Help and Support
HP Photosmart C7200 Stopped Printing
All of sudden my printer will no longer print from computer but will print from printer. Have run HP Print Doctor 3 times and each time it says "Everything checks out OK ". My network is working. It seems to be holding printing in queue. Only thing I can think of is that I recently put two new...
Hardware & Devices
Colour printing stopped
I have Windows 7 Home Premium and an HP930c printer. One day last week I selected the black and white option when printing a document. I have never done this before. Although I have checked that the colour option is now selected, I just cannot get a document or test page to display any colour. I...
General Discussion
How to recover failed USB Hard Drive? Seagate Free Agent stopped....
This is a first for me, friends. I have a lovely Seagate Free Agent USB-attached backup drive, which worked fine until it was out of warranty but now fails powerup. :cry: What a dilemma since there is no other way to talk to it....:huh: anyone have a suggestion as to what I can do to either...
Hardware & Devices
Epson cx3900 and epson scan
Hi I am hoping that some one can help solve this problem for me we have just upgraded our computer and it has windows 7 as the OS we used XP previously. The printer / scanner works fineas a printer however my problem is that the scanner part will only work with windows fax scan, I used to scan...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 23:23.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App