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Windows 7: unable to install drivers

12 Feb 2014   #11
monusing

windows 7 64 bit
 
 

hi Archer,

thank you so much,it seems the problem with the AMD driver is solved now.
but why i am not able to install the driver for my synaptics touchpad driver for my hp pavillion g6 2137 tx model?

i will be very happy to get a solution. thanks


My System SpecsSystem Spec
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13 Feb 2014   #12
archer

Windows 7 ultimate x64
 
 

So, are you able to see CCC in the Control Panel now?

What error are you getting while installing drivers for touchpad? Is touchpad not working at all? or it's not getting detected?

Check out this link. Hardware devices are not working or are not detected in Windows
My System SpecsSystem Spec
13 Feb 2014   #13
monusing

windows 7 64 bit
 
 

yeah, now i am able to see ccc in control panel
and while installing the touchpad driver the installation is initiating but later after extracting, it vanishes.

when i checked in the device manager,it is not available for the mouse device.
My System SpecsSystem Spec
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13 Feb 2014   #14
archer

Windows 7 ultimate x64
 
 

Ok, so you are trying to update the drivers or the touchpad is not working at all? You can get the drivers from the same link for your laptop I posted before. Run the driver .exe as admin and then try to install.
My System SpecsSystem Spec
16 Feb 2014   #15
monusing

windows 7 64 bit
 
 

i am just trying to update the drivers as the mouse pad is working,well i have tried your above instruction but no improvement.

i have attached a screenshot of the device manager for mouse devices.i just want to have synaptics touch pad driver there.


Attached Thumbnails
unable to install drivers-mouse-device-manager.png  
My System SpecsSystem Spec
17 Feb 2014   #16
archer

Windows 7 ultimate x64
 
 

Keep your mouse and Synaptics drivers ready. Uninstall the Mice and other pointing devices and do a fresh install for both mouse and touchpad.
My System SpecsSystem Spec
17 Feb 2014   #17
monusing

windows 7 64 bit
 
 

how do i find the mouse drivers because they came in default along with the windows installation?.
no mouse drivers except the synaptics driver is available in the website.
My System SpecsSystem Spec
17 Feb 2014   #18
archer

Windows 7 ultimate x64
 
 

Yours is a plug and play mouse. You need to uninstall the drivers. Refresh the device manager to search for any changes. Once it refreshes, it will find the mouse and the touchpad and install the required drivers. After that you can install the drivers for your touchpad and update
My System SpecsSystem Spec
Reply

 unable to install drivers




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