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Windows 7: No usb devices will install drivers

28 Feb 2014   #21
maxie

windows 7 home 64bit
 
 

Looking at the Dell Website your Chipset Driver is rather old .. You could try an Update from the Intel Utility ..


Support for the Intel® Chipset Software Installation Utility


My System SpecsSystem Spec
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28 Feb 2014   #22
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Oh. I don't know it should matter, but just noticed I'm using a different link to Dell support for your model HERE then Gandalf's.

Quote:
Looking at the Dell Website your Chipset Driver is rather old .. You could try an Update from the Intel Utility ..
It won't hurt to update the chipset. But since devices are being recognized correctly, don't think it would be controller problem. The controller's portion of a Plug and Play install is done once device recognition is complete
My System SpecsSystem Spec
28 Feb 2014   #23
maxie

windows 7 home 64bit
 
 

Going from Post 1 that is when the trouble started because a Device was not recognized .. The program the OP had Installed may have caused some problems .. I do agree Updating the Chipset may not help .. TBH i can not think of much else to resolve the issue ..
My System SpecsSystem Spec
.

28 Feb 2014   #24
liverpaul

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
2) That looks like a Logitech mouse. Did you get it from Dell? Try the Logitech Mouse/Keyboard drivers are also on the Dell site (look under Keyboard & Input devices)
It's just an old mouse I've had for ages. It's always worked fine in the past. My problem seems to be that I can't get anything to work. I just plugged in my USB stick - doesn't work. Same thing for my external hard drive.
My System SpecsSystem Spec
28 Feb 2014   #25
liverpaul

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by maxie View Post
Looking at the Dell Website your Chipset Driver is rather old .. You could try an Update from the Intel Utility ..


Support for the Intel® Chipset Software Installation Utility
The link is currently not working. I'll try this later.
My System SpecsSystem Spec
28 Feb 2014   #26
liverpaul

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
1) Ugh. Dell site lists the web cam driver under Keyboard & Input Devices! (s/b under Video). Try the Quanta web cam driver
Installed the driver, rebooted, still not working.
My System SpecsSystem Spec
28 Feb 2014   #27
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote   Quote: Originally Posted by liverpaul View Post
Quote   Quote: Originally Posted by ComputerGeek View Post
2) That looks like a Logitech mouse. Did you get it from Dell? Try the Logitech Mouse/Keyboard drivers are also on the Dell site (look under Keyboard & Input devices)
It's just an old mouse I've had for ages. It's always worked fine in the past. My problem seems to be that I can't get anything to work. I just plugged in my USB stick - doesn't work. Same thing for my external hard drive.
Ahhh.... There may multiple and different problems here. Both USB sticks and external drives are USB storage devices. Your USB problem may specific to USB storage devices

So first, let's check the web cam. Did you install the WebCam driver? Check msinfo32 again. Does
Laptop_Integrated_Webcam_2HDM USB\VID_0408&PID_2FB1\6&2B19AEDE&0&4 still appear?
My System SpecsSystem Spec
28 Feb 2014   #28
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Please run another msinfo32 report for me
My System SpecsSystem Spec
28 Feb 2014   #29
liverpaul

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
Quote   Quote: Originally Posted by liverpaul View Post
Quote   Quote: Originally Posted by ComputerGeek View Post
2) That looks like a Logitech mouse. Did you get it from Dell? Try the Logitech Mouse/Keyboard drivers are also on the Dell site (look under Keyboard & Input devices)
It's just an old mouse I've had for ages. It's always worked fine in the past. My problem seems to be that I can't get anything to work. I just plugged in my USB stick - doesn't work. Same thing for my external hard drive.
Ahhh.... There may multiple and different problems here. Both USB sticks and external drives are USB storage devices. Your USB problem may specific to USB storage devices

So first, let's check the web cam. Did you install the WebCam driver? Check msinfo32 again. Does
Laptop_Integrated_Webcam_2HDM USB\VID_0408&PID_2FB1\6&2B19AEDE&0&4 still appear?
Problem Devices:
facap, FastAccess Video Capture ROOT\IMAGE\0000 This device is disabled.
Laptop_Integrated_Webcam_2HDM USB\VID_0408&PID_2FB1\6&2B19AEDE&0&4 The drivers for this device are not installed.
Optical USB Mouse USB\VID_046D&PID_C016\6&18F7BCC3&0&3 The drivers for this device are not installed.

USB:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 PCI\VEN_8086&DEV_1C26&SUBSYS_04B81028&REV_05\3&11583659&0&E8
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D PCI\VEN_8086&DEV_1C2D&SUBSYS_04B81028&REV_05\3&11583659&0&D0
Renesas Electronics USB 3.0 Host Controller PCI\VEN_1033&DEV_0194&SUBSYS_04B81028&REV_04\4&E668FA4&0&00E3
My System SpecsSystem Spec
28 Feb 2014   #30
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Dell XPS L702x pages
Drivers: Drivers & Downloads | Dell US
Service manual: ftp://ftp.dell.com/Manuals/all-produ...nual_en-us.pdf

This is probably what you need for USB 3.0 - but you might need other drivers as well (Chipset?)
Renesas USB3.0 Host Controller Driver
3/21/2012 v2.1.27.0, A03

Description: This package provides the Renesas USB 3.0 Host Controller Driver and is supported on XPS Notebook L702X/L502X that are running the following Windows Operating System: Windows 7.

Your USB 2.0 ports should work without the above driver though.

Maxie is excellent at finding the correct drivers, so I'll back out gracefully.

Bill
.
My System SpecsSystem Spec
Reply

 No usb devices will install drivers




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