No usb devices will install drivers  

Oh. I don't know it should matter, but just noticed I'm using a different link to Dell support for your model HERE then Gandalf's.

Looking at the Dell Website your Chipset Driver is rather old .. You could try an Update from the Intel Utility ..

It won't hurt to update the chipset. But since devices are being recognized correctly, don't think it would be controller problem. The controller's portion of a Plug and Play install is done once device recognition is complete

ComputerGeek said:

2) That looks like a Logitech mouse. Did you get it from Dell? Try the Logitech Mouse/Keyboard drivers are also on the Dell site (look under Keyboard & Input devices)

It's just an old mouse I've had for ages. It's always worked fine in the past. My problem seems to be that I can't get anything to work. I just plugged in my USB stick - doesn't work. Same thing for my external hard drive.

maxie said:

Looking at the Dell Website your Chipset Driver is rather old .. You could try an Update from the Intel Utility ..


Support for the Intel® Chipset Software Installation Utility

The link is currently not working. I'll try this later.

ComputerGeek said:

1) Ugh. Dell site lists the web cam driver under Keyboard & Input Devices! (s/b under Video). Try the Quanta web cam driver

Installed the driver, rebooted, still not working.

liverpaul said:

ComputerGeek said:

2) That looks like a Logitech mouse. Did you get it from Dell? Try the Logitech Mouse/Keyboard drivers are also on the Dell site (look under Keyboard & Input devices)

It's just an old mouse I've had for ages. It's always worked fine in the past. My problem seems to be that I can't get anything to work. I just plugged in my USB stick - doesn't work. Same thing for my external hard drive.

Ahhh.... There may multiple and different problems here. Both USB sticks and external drives are USB storage devices. Your USB problem may specific to USB storage devices

So first, let's check the web cam. Did you install the WebCam driver? Check msinfo32 again. Does
Laptop_Integrated_Webcam_2HDM USB\VID_0408&PID_2FB1\6&2B19AEDE&0&4 still appear?

Please run another msinfo32 report for me

ComputerGeek said:

liverpaul said:

ComputerGeek said:

2) That looks like a Logitech mouse. Did you get it from Dell? Try the Logitech Mouse/Keyboard drivers are also on the Dell site (look under Keyboard & Input devices)

It's just an old mouse I've had for ages. It's always worked fine in the past. My problem seems to be that I can't get anything to work. I just plugged in my USB stick - doesn't work. Same thing for my external hard drive.

Ahhh.... There may multiple and different problems here. Both USB sticks and external drives are USB storage devices. Your USB problem may specific to USB storage devices

So first, let's check the web cam. Did you install the WebCam driver? Check msinfo32 again. Does
Laptop_Integrated_Webcam_2HDM USB\VID_0408&PID_2FB1\6&2B19AEDE&0&4 still appear?

Problem Devices:
facap, FastAccess Video Capture ROOT\IMAGE\0000 This device is disabled.
Laptop_Integrated_Webcam_2HDM USB\VID_0408&PID_2FB1\6&2B19AEDE&0&4 The drivers for this device are not installed.
Optical USB Mouse USB\VID_046D&PID_C016\6&18F7BCC3&0&3 The drivers for this device are not installed.

USB:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 PCI\VEN_8086&DEV_1C26&SUBSYS_04B81028&REV_05\3&11583659&0&E8
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D PCI\VEN_8086&DEV_1C2D&SUBSYS_04B81028&REV_05\3&11583659&0&D0
Renesas Electronics USB 3.0 Host Controller PCI\VEN_1033&DEV_0194&SUBSYS_04B81028&REV_04\4&E668FA4&0&00E3