Devices Error  


  1. Tiber
    Posts : 7
    Windows 7 Ultimate
       New #1

    Devices Error


    Since installing Windows 7 Ultimate, Devices has been showing my laptop icon with the yellow triangle/exclamation mark symbol next to it.

    When I right click and go to Properties > Hardware the first entry is Unknown Device and it shows the same warning symbol.

    The right click drop-down box's Troubleshoot, just above Properties, also has this warning symbol next to it but when I run Troubleshoot it is unable to fix the problem.

    Device Manager shows Other Devices > Unknown Device, again with the yellow triangle/exclamation mark.

    Right clicking Unknown Device and going to Properties > Details > Hardware IDs shows ACPI/HPQ0006 and on the second line *HPQ0006

    I have uninstalled it via Device Manager but it just re-installs when I re-boot and I am back to square one!

    My laptop is a Compaq Presario C350EA with Windows 7, 32-bit, installed and as far as I can tell, it is working OK but I am a little concerned about these warning symbols.

    I would be grateful for any ideas and/or suggestions.
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  3. Zen00
    Posts : 1,360
    Windows 7 Ultimate x64
       New #2

    Hey Tiber, if I'm looking at this right, that may be the driver for the quick launch buttons, but I don't know unless you can add some more information from the Hardware IDs tab.

    Try going to HP.com and downloading the latest drivers for your computer.
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  4. Tiber
    Posts : 7
    Windows 7 Ultimate
    Thread Starter
       New #3

    Thanks Zen00!

    The HP site only has XP and Vista drivers at the moment. Having previously run XP I thought I'd try the XP Quick Start Buttons. I got an "incompatible ..." message but the yellow triangles and exclamation marks have all gone so that will do for now.

    Presumably HP will have Windows 7 drivers available eventually.

    Thanks again, excellent reply. Much appreciated.
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  6. Zen00
    Posts : 1,360
    Windows 7 Ultimate x64
       New #4

    They may not have Windows 7 drivers, but Vista drivers should be more compatible.
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