Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Bluetooth Problem on Dell XPS M2010

27 Oct 2009   #1
fizboz

Windows 7
 
 
Bluetooth Problem on Dell XPS M2010

Hi all, hoping someone can help.

I have just installed the HP version of Windows 7 on my Dell XPS M2010 only to find that the bluetooth keyboard isn't working... or, more properly, that it shows that it's syncing properly with the main unit (keyboard light is on indicating that bluetooth works) but I am unable to type anything.

I've been told that my bluetooth card is Broadcom 335 and I've downloaded the driver from Broadcom, but it can't seem to detect any device. I've tried the Toshiba Bluetooth stack for W7, and that has the same problem.

Any advice?


My System SpecsSystem Spec
.
27 Oct 2009   #2
fizboz

Windows 7
 
 

Perhaps the abbreviation is misleading.. I've installed Windows 7 Home Premium, retail OEM.
My System SpecsSystem Spec
27 Oct 2009   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by fizboz View Post
Perhaps the abbreviation is misleading.. I've installed Windows 7 Home Premium, retail OEM.

Sorry about that

Now lets try this again

I am assuming you have the right driver and it is working correectly. right?

There is a way to find out specifically what the vendor ID is on the bluetooth driver

Go into device manager by typing device manager in search. go to the blutooth device right click>properties>details. get the ven hardware id as shown and copy paste it into google. it will tell you the vendor. try there driver

Let us know if this doesn't help

Again Sorry abt the other post

Ken
My System SpecsSystem Spec
.

27 Oct 2009   #4
fizboz

Windows 7
 
 

No problem. I can't even actually get the driver to install. Every time I try to install it, the installation stops at the point where it begins to search for a bluetooth device and I can't get any further. Even though the bluetooth keyboard light is on, indicating that it is synced with the unit, it doesn't seem that it can be discovered. Since this problem only started on installing Windows 7, I'm guessing that it's related to some sort of incompatibility? The compatibility tool gave no indication that it would be a problem though...
My System SpecsSystem Spec
30 Oct 2009   #5
G33kG1rl

Windows 7 Home Premium
 
 
XPS M2010-Preparing for Win7 Home Upgrade

Hi,

Im getting ready to install Windows 7 home on my XPS M2010 and I was given a heads up via your link in another forum on the Dell Community Forum.
Has your issue with the bluetooth been resolved?

Thanks
My System SpecsSystem Spec
31 Oct 2009   #6
fizboz

Windows 7
 
 

No, I called Dell but they couldn't resolve it and said it was a software problem. They don't have the bluetooth driver listed on their website anymore and couldn't tell me where to get it or even what hardware was installed (it's not showing up in the device manager).

They said that I should call Microsoft since it should work properly in both Vista and 7 and that it was a software problem. I'm on vacation, so haven't had the chance to try and work it out with Microsoft yet.

If you do install 7, let me know if you find similar issues.
My System SpecsSystem Spec
31 Oct 2009   #7
PaulD

Windows 7
 
 

Hi.

I had the same problem and googled my way to this site and was very very worried i'd have to go back to Vista but good news!!

I did a clean install of Windows 7 and downloaded the Dell Mouse drivers from Welcome to Dell Support. i used Vista 32 for the os and you'll find under - Input Device Drivers - the mouse drivers. I let this fully install and tried connecting, but no luck, found this thread and thought i was doomed. I downloaded the AMD Graphics driver and the system restarted and said i'd see what i could do about the bluetooth. I clicked on the bluetooth icon, bottom right of the screen above arrow and clicked add device, it found the keyboard straight away, it supplied a passcode which i could enter(this happened previously but still didn't load the drivers that time) and i left it and it's working fine now, did the same with the mouse and again no problems. all i can think i did was, intall the dell vista drivers, restarted and connected one device at a time. I hope this gives you hope and that it works for you.

I'll check back to this forum and see if i can help any further.
My System SpecsSystem Spec
29 Nov 2009   #8
Erichj

 
 
xps m2010 bluetooth

Paul ,
Iím having the same issues with my dell xps m2010 and getting the Bluetooth to work. It work with vista 32 pro, but didnít work with vista ultimate. I now just installed windows 7.
Where did you get the AMD Graphics driver, and was it for vista 32?
Thanks
My System SpecsSystem Spec
30 Nov 2009   #9
PaulD

Windows 7
 
 

Hi Erichj.

The link on my previous Post ("welcome to dell support") enter home user, then drivers and software and enter the XPS M2010 from the drop downs on the next screen enter Vista 32 and all the drivers will be there, under video you find the ATI Radeon Mobility X1800, thats the one i used and its perfect, i too had Vista Ultimate and everything worked fine with that, also all the drivers for the bluetooth will be there. I don't think installing the Graphics driver had anything to do with the bluetooth, think it was the restart after i installed it so when you have installed the main bluetooth driver, restart your system before you install the mouse and keyboard

Again will check back and see if i can help further.

Paul
My System SpecsSystem Spec
30 Nov 2009   #10
fizboz

Windows 7
 
 

Actually a clean install of Windows 7 fixed the problem. The bluetooth is now working fine. I had to manually re-install the sound card driver, but other than that Windows 7 caught everything.

Upgrading from Vista doesn't seem to work for XPS bluetooth and Dell doesn't offer the driver anymore, so do a clean install
My System SpecsSystem Spec
Reply

 Bluetooth Problem on Dell XPS M2010




Thread Tools




Similar help and support threads
Thread Forum
XPS M2010 Bluetooth- Keyboard sync issue - bluetooth
Hey guys im not one how post on these much just needing a little help with a head beater! I have a customer xps M2010 it has windows 7 32-bit 4gbs of ram Im currently running windows updates too SP1 So im not sure if Its ever connected its keyboard with windows 7 installed befor i got to...
Hardware & Devices
Dell Inspiron N5110 Bluetooth Problem
Hi all . I am using Dell Inspiron N5110 , but i can not use the bluetooth. I downloaded the driver from Dell ( i'm sure the driver is correct because i downloaded using my service tag ) , but whenever i try to install , it say "Activate bluetooth using wireless switch" althought i have already...
Hardware & Devices
Bluetooth problem on dell n5050
i am not able to access the "control window" for any bluetooth device. when i double click on any of the paired device, a window seems to appear but it does not come. i have uploaded the video here http://www.youtube.com/watch?v=7u5Ud-Gw8o0&feature=youtu.be please help me.
Hardware & Devices
Dell 370 Bluetooth Minicard Registry Problem
It's the simplest way I could word the title. I was having some issues with my bluetooth device: Dell 370 Bluetooth Minicard, in my Alienware M17x. I had Bluesoleil and Widcomm drivers installed. I uninstalled both and went to the registry to delete traces of both Bluesoleil and Widcomm. Well, I...
Hardware & Devices
Dell XPS M2010 Sound Problem - HELP!!
Hi everybody. Ive just upgraded my OS from Vista 32bit to Windows 7 32bit. The OS is running but Ive got a few hardware problems. I cant get any sound out of the speakers. Ive tried to reinstall the drivers but this does nothing. I tried a system test where it tested everything from...
Drivers
dell inspiron 6400 bluetooth problem
Hi all, After I loaded to my laptop 7, bluetooth doesnt work. I just cant find on web '' silicon wave bluetooth wireless adapter '' driver. Can anyone help ?
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:23.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App