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Windows 7: Android USB drivers not working

14 Apr 2014   #1
mboweman

Windows 7 Ultimate x64
 
 
Android USB drivers not working

Hey guys, I've been struggling with trying to connect my Samsung phone to my computer. It works fine on another computer, but when I connect it by USB to this particular computer, I get a USB device not recognized error. I have all of the USB drivers for the phone and for my motherboard installed and up to date. I spent two hours talking to Samsung, who found nothing wrong with the phone and told me to contact my motherboard manufacturer. I called Asus, who found nothing wrong with my motherboard and told me to contact Microsoft. I called Microsoft, who told me that if I want their help it would cost $99

If anyone has any ideas I would greatly appreciate it!


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14 Apr 2014   #2
learner19

Windows 7/8 64-bit dual boot
 
 

What's the model of the phone?
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14 Apr 2014   #3
mboweman

Windows 7 Ultimate x64
 
 

Samsung Infuse 4G
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14 Apr 2014   #4
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

Quote:
I have all of the USB drivers for the phone and for my motherboard installed and up to date.
OK ... but have you installed the Samsung USB drivers? Asking because I have a Samsung GS3 and it would not connect through USB until I installed their specific drivers. There are several ways to do this but the one that worked for me was installing Samsung Kies -- which installs their drivers automatically.
My System SpecsSystem Spec
14 Apr 2014   #5
mboweman

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Mark Phelps View Post
Quote:
I have all of the USB drivers for the phone and for my motherboard installed and up to date.
OK ... but have you installed the Samsung USB drivers? Asking because I have a Samsung GS3 and it would not connect through USB until I installed their specific drivers. There are several ways to do this but the one that worked for me was installing Samsung Kies -- which installs their drivers automatically.
Yup, tried the Samsung drivers by themselves, tried Kies, tried Kies mini, tried Samsung EZUpdater. Nothing works.
My System SpecsSystem Spec
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 Android USB drivers not working




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