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Windows 7: trouble updating driver for AMD Radeon 6570 HD

11 Jul 2014   #91

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Quote   Quote: Originally Posted by skip View Post
Yes Bill, the AMD update(14.4), here is the shot of the device mgr ...
Yep, post# 57 shows that the driver currently on your system is the same as the one from the previous 14.4 update. Soooooooo, there's nothing that you need to do.
trouble updating driver for AMD Radeon 6570 HD-amdboth.png
Does the game still recommend updating? You're going to have to ignore that.

As long as the game plays reasonably well, the only thing that might stop it from complaining is an extremely high priced GPU or a configuration change (filter) specific to the game. I tried to find that information on AMD, but like so vendor many websites, the information is not readily available.

AMD Catalyst is a package that manages AMD/ATI drivers.

The core component is the Catalyst Install Manager (CIM) (what you see when you launch it fro Control Panel > Programs & Features)
This is just an AMD utility that lets you manage installed components.
The version number on CIM is for the utility itself, not the components it manages. It always confused me in the past when I looked or driver (GPU or chipset) updates.
They change the Catalyst version number when some component in the package changes, utility changes, or a new component is added (in the case of 14.3 -> 14.4 when a component was removed)

The only way I know to get just a driver is through CIM or Windows Update. You don't have to necessarily re-install Catalyst (CIM will tell you if an update is available - you can choose what components you want to update).

That being said along with the information you posted, I would say that this issue (trouble updating driver for AMD Radeon 6570 HD) is resolved. As long as the GPU and driver are working (no artifacts such as the green line) then there isn't much else I can offer on the original issue.
You have the latest driver for your 5700 card.

Where does that leave you?

I'm not a gamer, so if the game still complains, you're probably better off opening a new thread in Gaming - Windows 7 Help Forums

There are features of AMD GPUs that I never use (overclock and a new utility Raptr)

Overclocking your GPU can cause issues including BSODs, so it's best to have the advice of a person experienced in that. I don't know anything about Raptr.

You should do some research first and ask questions in the SevenForums (SF) or AMD gaming forum before making any changes.

I don't think there's any housekeeping to do, although some members might suggest turning on automatic Device Installation. I don't on my machine and I still get the device drivers offered though Windows Update (WU) - they're just not automatically installed, I have to tell WU that I want the driver.

If you agree that the thread issue is resolved, please mark the thread Solved, thanks.

You can pursue the game suggesting that you update the driver (or GPU) in the gaming thread.

It has been my pleasure working this issue with you.


My System SpecsSystem Spec
13 Jul 2014   #92

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Quote   Quote: Originally Posted by skip View Post

the game was wow and about WU, when I tried to install the updates it failed to properly install them.
Sorry, I missed this post.

wow - I did mention that I'm not a gamer, right? I'm pretty sure the link is to the game you're running.

WoW System Requirements: It's odd that the game suggests an update (does it still?). The game website suggests Radeon HD 6000 > 13.12 - 8.17.0010.1247, but the version on your system is newer.

According to Wow: you might need to contact them about the message. Be aware that they might want you to be at the 13.12driver level. That's your call - you can just ignore the message and play, or go through another round of AMD updates (downgrade in the 13.12 case). I would press WoW hard to justify the downgrade by asking what testing they have done with the 14.4 AMD version. You might get nowhere with that though.

I believe AMD has resolved the issues with 13.10 -> 14.3 and that 14.4 is the new stable release - it will take time for everyone to reach that conclusion though. I could be wrong.

I do not suggest trying to go back to 13.12.

What Windows Updates (WU) failed and what, if any, was the error code? Are you referring to the driver from WU? Is this a new issue re: WU?

My System SpecsSystem Spec
13 Jul 2014   #93

Microsoft Windows*7 Édition Familiale Premium 64 bits 7601 Multiprocessor Free Service Pack 1

hi bill,

The game still recommends an update, but as of now i'm inclined to follow your advice and ignore the request.
In any case, I do the agree that the issue is resolved, I've been playing the game and have experienced no issueat all. I wanna thank you for all your time and patience, your help is very appreciated, thank you very much Bill.
My System SpecsSystem Spec

14 Jul 2014   #94

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

You're welcome skip, glad your machine is running well (wow update driver suggestion aside).

If anything new pops up, you might consider a new thread.... some members shy away from long threads, they are difficult to follow if you're not directly involved.

My System SpecsSystem Spec

 trouble updating driver for AMD Radeon 6570 HD

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