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#1
Something in Win 7 blocking Wacom Pro tablet driver from working
I received a new large Wacom Pro last week, and since then, my life has been hell trying to get it to work.
Something specific to my Windows 7 machine is blocking the computer's ability to detect the tablet's driver, causing it to work erratically, be detected as a HID mouse, have no button detection, and have no pen sensitivity whatsoever.
I've uninstalled and reinstalled the drivers off the Wacom website several times and even replaced my Wacom Pro, but after getting it to work with no problems on other machines (after getting rid of KB3004394 on them, which confused the issue I was having), I've narrowed it down to this computer specifically.
I've tried different USB ports to no avail. My dinky little wacom Bamboo Pen installs right back in just fine on the same USB ports, so it can't be a USB hardware issue. The drivers that I download and the drivers Windows 7 downloads seem to be okay, and are probably why my tablet works at all.
This is what I think the problem is: something in Win 7 seems to be blocking the driver in the USB connection itself. This is due to me getting the error 'THE TABLET DRIVER WAS NOT FOUND' when I try to go into Wacom Tablet Properties. I've got no way beyond that to troubleshoot the problem, however.
Possible suspects:
- Around 11/12, my computer decided it was not genuine. I can't remember what I did that finally got rid of this error, but I think the Check Disk OS scanner that can be accessed through the disk properties menu. Updates resumed on 11/25 and everything seems okay aside from an occasional BSOD that I've never been able to troubleshoot.
- A windows update. I'm very sure now that it's not kb3004394, as that's already off my system. I don't know how to narrow down what update could be causing this error, though.
- A critical error deep within my build of Windows 7.
Wacom tech support is about ready to wash their hands of me and tell me it's something to do with Windows, not them, and I'm not sure what's going on or what to do.
Let me know what additional information I can provide. I've updated my profile with more information about my setup.
Last edited by Tanyuu; 15 Dec 2014 at 14:42. Reason: I've updated my profile with more information about my setup.