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Windows 7: Dell 922 (All In One) not compatible with Win 7, help!

05 Nov 2009   #11
Peregrine

Windows 7 Professional 64 bit
 
 

I'm using the 32 bit version.

I first ran the one called "patch/upgrade". Then I ran the one called "Driver" which installed the driver and the application. I notice under the compatibility tab it only mentions 32 bit for Vista.

However, the third option called "application" mentions support for 64 bit version. My understanding is that this was the application only and not the driver but I could be wrong about that.

Cheers.


My System SpecsSystem Spec
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05 Nov 2009   #12
nabilalk

Win 7 Professional 32-bit
 
 

Quote   Quote: Originally Posted by Peregrine View Post
I'm using the 32 bit version.

I first ran the one called "patch/upgrade". Then I ran the one called "Driver" which installed the driver and the application. I notice under the compatibility tab it only mentions 32 bit for Vista.

However, the third option called "application" mentions support for 64 bit version. My understanding is that this was the application only and not the driver but I could be wrong about that.

Cheers.
Yeah it isn't the application. It is the driver. I have been able to install drivers and the printer is printing. However, I have been thus far unable to use the Dell All In One Center. At present I am using VueScan, which is working fine. I'm just more familiar with the AIOC, so I would prefer that.

I will give it another shot and post back. I have 64 bit version, so maybe that is why I can't get this to work.
My System SpecsSystem Spec
05 Nov 2009   #13
win7new

Windows 7
 
 

Help!

I am facing the same problems as you guys. BUT: for me the mentioned solution doesn't work. When I try to install the R153719 driver I get the error message "GUI data missing in XML file". So strangely I can only install the Fax ;(

I am using the 64bit Win7 version.
My System SpecsSystem Spec
.

05 Nov 2009   #14
nabilalk

Win 7 Professional 32-bit
 
 

Quote   Quote: Originally Posted by win7new View Post
Help!

I am facing the same problems as you guys. BUT: for me the mentioned solution doesn't work. When I try to install the R153719 driver I get the error message "GUI data missing in XML file". So strangely I can only install the Fax ;(

I am using the 64bit Win7 version.
That error sounds like there is something missing in the driver package. Try these steps:
Download the cleanup utility and drivers again. Unplug your 922. Disconnect the internet. Run the clean up utility. After that is complete, make sure the 922 is no longer listed in Control Panel<Printers. If it is, go into Device Manager via Right-click My Computer<Properties<System<Device Manager. Scroll down to Printers and uninstall the 922 entry and scan entry. Restart the computer. Install the drivers that you downloaded.

Hopefully that will solve things for you. If not, post back and let us know what the error is. Good luck!
My System SpecsSystem Spec
05 Nov 2009   #15
win7new

Windows 7
 
 

Thanks so much. Unfortunately it didn't do the trick.

Here is a screenshot of the folder R153719: Pic-Upload.de - Kostenlos Bilder & Fotos hochladen

There's nothing in it except the Fax folder. How can that be?
My System SpecsSystem Spec
05 Nov 2009   #16
win7new

Windows 7
 
 

It's working!!

I have no idea what brought the solution though. Just tried it over and over again.

Thanks for your help!
My System SpecsSystem Spec
06 Nov 2009   #17
nabilalk

Win 7 Professional 32-bit
 
 

Quote   Quote: Originally Posted by win7new View Post
It's working!!

I have no idea what brought the solution though. Just tried it over and over again.

Thanks for your help!
I'm glad that something worked out for you. I too played around with the drivers for quite a bit before everything worked.
My System SpecsSystem Spec
09 Nov 2009   #18
northstar999

Windows 7 64 bit
 
 
Dell 922 (All In One) not compatible with Win 7?

I had windows vista 32 bit and used my dell aio922 printer with R151371.exe from dell.
When i upgraded to windows 7 i used the same windows vista compat. software from dell, but i i got an error printer cannot communicate with computer when attempting to print something? I even removed the printer from device driver and reinstalled with windows vista sp2 compatability turned ON. Does anyone have a solution for this problem or know if there is a solution?
I even tried using windows update but it got hung and never came back.


Andrew
My System SpecsSystem Spec
09 Nov 2009   #19
nabilalk

Win 7 Professional 32-bit
 
 

Quote   Quote: Originally Posted by northstar999 View Post
I had windows vista 32 bit and used my dell aio922 printer with R151371.exe from dell.
When i upgraded to windows 7 i used the same windows vista compat. software from dell, but i i got an error printer cannot communicate with computer when attempting to print something? I even removed the printer from device driver and reinstalled with windows vista sp2 compatability turned ON. Does anyone have a solution for this problem or know if there is a solution?
I even tried using windows update but it got hung and never came back.


Andrew
Hi Andrew, you may try some of the suggestions already posted and then post back if you still have an issue. Did you try the Dell Printer removal tool? Most likely Win 7 installed the printer for you and those drivers are incompatible with the one's from Dell.
My System SpecsSystem Spec
09 Nov 2009   #20
Peregrine

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by northstar999 View Post
I had windows vista 32 bit and used my dell aio922 printer with R151371.exe from dell.
When i upgraded to windows 7 i used the same windows vista compat. software from dell, but i i got an error printer cannot communicate with computer when attempting to print something? I even removed the printer from device driver and reinstalled with windows vista sp2 compatability turned ON. Does anyone have a solution for this problem or know if there is a solution?
I even tried using windows update but it got hung and never came back.


Andrew
If I understand you correctly you removed the printer from the list of devices. This doesn't do the trick and you need to uninstall it completely. I had a similar issue after the upgrade and also tried to removed it from the list of devices but that didn't work. You need to run the patch executable from the Dell drivers site (see my earlier post with the link). Reboot making sure the printer is disconnected. Once the reboot is done, keep the printer disconnected, and run the driver install from Dell. It will instruct you when to connect the printer.

Before I ran the patch executable I uninstalled the printer using the Programs & Features option in control panel. I don't think this was necessary but it certainly didn't hurt.
My System SpecsSystem Spec
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 Dell 922 (All In One) not compatible with Win 7, help!




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