Dell 922 (All In One) not compatible with Win 7, help!  

Zjanne said:

northstar999 said:

I posted instructions for windows 7 32bit/64bit OS details to get the 922 printer working. It will printer easily as it did under windows vista but i forgot to mention that in windows 7 the all in one software didnt work anymore. But there is a work around. Just click the red/green/blue/yellow windows start icon in the lower left hand corner of the windows then a window should pop up and where you see, "search programs and files" type in scan, then you should see, programs(1) windows fax and scan. Use that. Click on it to launch it and then when you see the program icon in the lower task bar, right click and click on, "pin this program to the task bar". You can now close the windows fax and scan. Now everytime you want to scan or fax you can use this icon to launch the program. You might notice that windows 7 hides some programs from view so you have to search for them.

If you want to know more about using windows here is a url =>
Getting started with Windows 7 - Help & How-to - Microsoft Windows

Cheers,

Andrew

Thank you for the tip. Scanning indeeds works, but printing is still not working (I followed your instructions ...).

nabilalk said:

Zjanne said:

When the printer was connected to my laptop with Windows XP ... . I didn't make the upgrade from Vista to Windows 7, but bought a new pc with Windows 7 installed on it ...

Can you please post a link to the drivers that you used to install.

I have Windows 7 64 bit, so I used the 64 bit driver for Windows Vista (Drivers and Downloads). I also tried the 32 bit driver, but then I cannot print nor scan.

Could you please try to connect the printer to your XP laptop to make sure it is still working.

Yes, I tried it and the printer still works normal ...

How about trying to do things all over again and put special emphasis on using the dell printer reset utility. Also dont forget to reboot the pc after using the printer reset utility just in case.

Andrew

I tried it again, and I used the dell patch and restarted after it. But still the same result I am afraid

Maybe someone else can take a shot at helping u. I am at a loss as for why things dont work after i did the post. Especially after you said you did everything i told you to do.

Usually when that happens i do things and write them down one step at a time and redo it again. But there must be an answer to this problem were just not finding the something needed. I wonder what kind of pc it is?

Andrew

No one else who has a suggestion? Then I am afraid I have to buy a new printer ...

Thanks for all the help!

By the way, my pc is a HP Pavilion p6210.


Best regards,

Zjanne

Hmmm, i have all dell pc's. I have a E521, XPS 630i, and a Studio 15 laptop.
I suppose the dell pc works with the dell printer makes sense.

But i would try the hp forums if you have a hp computer then come back and report.
Sorry i wasnt able to help. If you followed my instructions to the letter and it still didnt work i cant do more than that.

I have noticed that all computers and configurations make it so some people have software problems and there are different work arounds. I would also try microsoft forums as well. But try hp first.

Andrew

Check for the most updated driver at the printer manufacturer's website or with the Windows compatibility center: Windows 7 Compatibility Center home.

Tara
Windows Outreach Team

The WIndows Scanning software, available by right clicking on the All-in-one in Printers and Devices, is a perfectly sufficient utility for almost any all-in-one and doesn't bloat the machine with a heavy software app that isn't needed for basic scanning.

Hi!
Thanks for your help. But I've got a strange problem.
I've followed your indications and I CAN SCAN with windows 7 own scanning software, but I CAN'T print.
When I try to install the drivers I get an error saying windows can't install dell AIO 922 drivers.
I have activated win xp SP2 compatibility and administrator.

Could you help me, please?

Sorry for my bad English.

Thanks