New USB devices - Driver not found error  

Hi,

I recently purchased a joystick for my pc, which meets all requirements necessary on my os. When i plugged in the USB, i recieved an error saying that the driver was not found, with a red cross next to it. I have tried to install the drivers directly from the joystick manufacturers website which made no difference, and i have unstillated and resinstalled my USB root hubs via the device manager.

I confirmed that it is a problem with my PC as i tried the device in another home computer and it worked straight away. I also tried a different device in my pc and the same error occured?

I have tried to troubleshoot the error but the pc then says that Scriptive Diagnostics Native Host has stopped working.

I also noticed whilst in the device manager that the programmable root enumerator had a warning sign next to it. I visited a forum which told me to uninstall and reinstall via a link from windows, which i have done and the warning sign has now gone, however i am sure there was originally 2 options for this and now there is only one?!

I am pretty much all out of ideas and its really frustrating me i am pretty clueless when it comes to PC issues, so would some one PLEASE be kind enough to help?



Thanks

Hi guys,

there is a print screen attached with the error message and device manager screen. Thanks!

Here is another screenshot with the scripted diagnostics error. Thank you!

List any Problem devices

• Make sure devices are connected and powered on
• Click the Start Orb, type msinfo32 in the search box. Hit Enter
• Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

hi,

I did as requested and went in to msinfo32. Under problem devices the following appears, but it pretty much looks like its confirming what i already know (that the drivers are not installed).

Mad Catz F.L.Y.5 Stick USB\VID_0738&PID_1302\5&288D8B7&0&9 The drivers for this device are not installed.

Thanks for your help!

Yes, it's confirming it's not installed. But the device hardware ID also confirms what I suspected

You need to download the device driver for your product from the MAD CATZ support site HERE

/* EDIT */
Oh. And be sure to do the Software download to from their site

I have already installed both the Driver and the software from the website, however when I try to open the software it crashes and won't let me go any further than that!

i have attached another screenshot here. this one shows that when i plug in the device the driver setup does not pick it up so there is nothing to select at all?

Yea, so you're problem is the device driver you are downloading is NOT getting installed. (Which also is why Software can't work)

I'll try and take a look at the driver file when i can later today and post back

Ok thanks very much for helping