USB Mass Storage Device  

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  1. Posts : 3
    Windows 7
       #1

    USB Mass Storage Device


    Hi All,

    Been using the new Windows 7 for a week or so now, everything is great! But i have one big issue. Every time i plug in a USB pen drive or my tomtom device, a window appears with a message saying that the device drivers can not be installed. When i click on the ballon message it just displays the device followed by a red X and 'Failed'

    I have tried many usb mass storage devices and i still have the same issue.

    Can anyone help???

    Thank you for your time.

    Gareth
      My Computer


  2. Posts : 5,747
    7600.20510 x86
       #2

    Sounds like you have some issue involving "uppers filters" and USB ports and devices. Do any USB devices work well?

    You could Google that and try to find an answer or how to edit the registry to repair it. I'd tell you but I forget where to look in the registry to do this.

    In any case, if you attempt, set a restore point before.

    Try a Windows Update while device(s) is/are attached. See if they need a drive letter assigned in disk management.

    If not, pick your favorite one and right click on it in the device manager. Properties. Details tab. Change dropdown to hardware ids. Copy and paste results here. No screenshots as alternative, please.
      My Computer


  3. Posts : 3
    Windows 7
    Thread Starter
       #3

    Hi torrentg,

    Thank you for your reply, i have tried doing the upper filter repair with no success. my usb mouse works fine and printer? but its just the usb pens and tomtom (which is like a bigger usb pen anyway).

    I have tried windows update while they are installed with no success.

    I have copied the hardware ids for you:

    USB\ROOT_HUB&VID8086&PID2834&REV0002
    USB\ROOT_HUB&VID8086&PID2834
    USB\ROOT_HUB

    Hope that is what you wanted. :)

    Thanks for helping me,

    Gareth
      My Computer


  4. Posts : 5,747
    7600.20510 x86
       #4

    Before I do anything or make other suggestions, first visit the maker of your laptop's web page. Install any chipset or related drivers you find there.
      My Computer


  5. Posts : 3
    Windows 7
    Thread Starter
       #5

    Hi Torrentg,

    I have visited dell's website and updated the bios and usb drivers.

    Cheers for your help,

    Gareth :)
      My Computer


  6. Posts : 8
    Windows 7 RTM
       #6

    Hey everyone. I'm having almost the same problem. But the problem came when I tried to install a software (random software..) and my pc crashed instantly... so I guess some drivers went corrupt.
    I'm google-ing since 3 days I even did a repair (upgrade from 7 to 7 ) but it failed and I still can't access any usb mass storage devices... I tried the SFC (Systel File Checker tool), replaced some .sys files (USBSTOR.SYS, partmgr.sys, disk.sys) but had no success! Tried the upfilter/lowfilter registry thingy also.. no go. By the way.. in a Windows 7 virtual machine on VMWare when I connect my Hard Drive it's recognized.. So it's for sure a software problem and not a hardware problem.
    I'm really a knowledged user and even work as a IT but I have no clue how to fix the problem...

    Any suggestions?
      My Computer


  7. Posts : 5,747
    7600.20510 x86
       #7

    Did you check disk management to see if it need a drive letter assigned to it?

    What about device manager? Do they show up in there?
      My Computer


  8. Posts : 8
    Windows 7 RTM
       #8

    Thanks for you answer, torrentg.
    I can't see the device in disk management.
    Here is a screenshot from device management:
    http://i33.tinypic.com/v5fo5e.png

    Tried uninstalling every single usb device... no success. I'm sure that a driver is corrupt but no idea how to fix it. Replaced .sys files as already mentioned from a good installation but this didn't help.
      My Computer


  9. Posts : 5,747
    7600.20510 x86
       #9

    Ok, let's start with your most favorite device that isn't working. Right click on it in device manager. Properties. Details tab. Change dropdown to hardware ids. Copy and paste results here. Please no screenshots as alternative. (If you have to use a screenshot later on for something, attach to a post using the paperclip function above where you type.)

    I'll see about locating a good driver with instructions on how to install.
      My Computer


  10. Posts : 8
    Windows 7 RTM
       #10

    Output for hardware ids of Freecom Hard Drive XS USB Device:
    USBSTOR\DiskFreecom_Hard_Drive_XS___1.00
    USBSTOR\DiskFreecom_Hard_Drive_XS___
    USBSTOR\DiskFreecom_
    USBSTOR\Freecom_Hard_Drive_XS___1
    Freecom_Hard_Drive_XS___1
    USBSTOR\GenDisk
    GenDisk
    I think it must be some kind of a controller driver... but I already downloaded and tried Intel chipset drivers for my motherboard (Asus P5B Deluxe).

    Hope you can help me.. thank you.
      My Computer


 
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