Windows 7: USB Driver Install Problem

groze · 20 Apr 2015

Quote: Originally Posted by defenderjim

ICIT2LOL,

I really don't think this is a virus / malware problem. Just something isn't right in the configuration and needs to be fixed. Just can't figure out what. This used to work, don't know what has changed.

What was the last program or driver that was installed before your issue popped up?
What was the last program or driver removed before your issue popped up?

Avg may be causing the issue. AVG | Download tools and utilities
Try Avg remover program. You might need to run the AVG Identity Protection Remover as well as the Avg remover.

defenderjim · 20 Apr 2015

Groze,

Quote:

What was the last program or driver that was installed before your issue popped up?

I just can't answer that. We don't use the scanner that much. Too much time has elapsed. I don't really install or change too many things. Seven months can pass without using the scanner. What did I change? Install TurboTax? Over such a long time I don't know what has changed.

groze · 20 Apr 2015

Quote: Originally Posted by defenderjim

Groze,

Quote:

What was the last program or driver that was installed before your issue popped up?

I just can't answer that. We don't use the scanner that much. Too much time has elapsed. I don't really install or change too many things. Seven months can pass without using the scanner. What did I change? Install TurboTax? Over such a long time I don't know what has changed.

You still might want to try the avg removal tool

Quote: Originally Posted by defenderjim

Groze,

I happen to have bitdefender. I switched over a few weeks ago from avg. I have the free version of bd. I am able to disable it from the sys tray.

There are a few methods you might want to try.

1. Run the avg cleanup tools I mentioned in my previous post. Then install your scanner using the file you downloaded. If it ask you to allow connection through a firewall say yes.

2. Remove free bit defender, reinstall free avg (use major geeks not cnet) Install only the virus protection nothing else. Then install your scanner using the file you downloaded. If it ask you to allow connection through a firewall say yes.

3. If you still have the dvd/cd setup disk, insert the cd, cancel setup if it starts. Go to device manager again, look for your scanner. This time choose browse your computer, select the dvd/cd drive and looks for the location of the driver. If it ask you to allow connection through a firewall say yes.

After trying all that. If you still get the error, try running windows update after a reboot. See if there is an update to your driver list in important or optional. The install that. Reboot if doesn't ask you to reboot. Then try your scanner. You might want to try this after doing each suggestion, that if you want to.

defenderjim · 20 Apr 2015

Groze,

Quote:

1. Run the avg cleanup tools I mentioned in my previous post.

Did that.

Quote:

2. Remove free bit defender, reinstall free avg (use major geeks not cnet) Install only the virus protection nothing else. Then install your scanner using the file you downloaded. If it ask you to allow connection through a firewall say yes.

I have tried installing with BD disabled.
Interesting you mention downloading AVG from MG and not CNET. Is that to avoid their "Download Manager" ?

uninstalled BD.

Quote:

3. If you still have the dvd/cd setup disk, insert the cd, cancel setup if it starts. Go to device manager again, look for your scanner. This time choose browse your computer, select the dvd/cd drive and looks for the location of the driver. If it ask you to allow connection through a firewall say yes.

Ok, I tried that. The setup CD is for Win2K. When browsing the Device Manager program says that the disk does not contain any pertinent files.

Quote:

After trying all that. If you still get the error, try running windows update after a reboot.

Tried doing update, but my computer is up to date. Automatic Updates is turned on.

Still no love.

ComputerGeek · 23 Apr 2015

If the problem is at the device level we might get lucky with a look at the device manager trace log file

1. Delete C:\WINDOWS\inf\setupapi.dev.log
2. Copy/paste the following into notepad. Save the file, name it x.reg. Double click the file to apply the change to the registry

Code:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup]
"LogLevel"=dword:08007070

3. Reboot your machine. Attempt to do the install/uninstall again. Still get the "file missing" error message?
4. Upload C:\WINDOWS\inf\setupapi.dev.log and attach to your next post. Will see if anything helpful appears

groze · 24 Apr 2015

defenderjim, I didn't mean the install cd/dvd for the operating system. I meant the install cd/dvd for the scanner.

defenderjim · 24 Apr 2015

Groze,

Quote:

I didn't mean the install cd/dvd for the operating system. I meant the install cd/dvd for the scanner.

Yes, I understood that. Sorry for my poor wording. What I meant is that the Install CD for the scanner is meant for Win2K and crashed when I tried to use it. Is that clearer?

ComputerGeek,

Quote:

"LogLevel"=dword:08007070

From looking at the Microsoft website on LogLevel, I assume that this value is hex?

I modified the registry to the above value. I performed the usual install and now Windows is no longer creating the log file. Wisely, I did not write down the original value.

I have attached the log file from before I made the above change.

ComputerGeek · 24 Apr 2015

Quote: Originally Posted by defenderjim

Groze,[B]
ComputerGeek,

Quote:

"LogLevel"=dword:08007070

From looking at the Microsoft website on LogLevel, I assume that this value is hex?

I modified the registry to the above value. I performed the usual install and now Windows is no longer creating the log file. Wisely, I did not write down the original value.

I have attached the log file from before I made the above change.

1. Yes. That's a hex value

2. To go back to original: You can set LogLevel=0 or simply delete the key. LogLevel doesn't exist (by default). When LogLevel doesn't exist it's equivalent to a value of 0

Will get back to you about results. (p.s. That hex value a "Verbose" log. Strange if it's not creating one at all - but will look through what you have attached)

ComputerGeek · 24 Apr 2015

Understanding windows drivers is a "black art". At best, my knowledge is a "lighter shade of grey".

So don't take everything I say as gospel - but it's my best understanding based on what i've read, tried and played with to date.

Drivers first get loaded into the DriverStore. Windows only installs drivers from the Store. It seems the driver package in the Store for your scanner is corrupt. The driver package for your scanner is in C:\windows\System32\DriverStore\FileRepository\es1dn.inf_x86_neutral_1bf0cd02788b219b

1. Upload a copy of the INF file

Code:

C:\windows\System32\DriverStore\FileRepository\es1dn.inf_x86_neutral_1bf0cd02788b219b\es1dn.inf

2. From a command prompt run the following. Attach the output file C:\output.txt to your next post

Code:

pnputil -e > C:\output.txt

3. Can you give me the link to where you found the driver you're using?

ICIT2LOL · 24 Apr 2015

I can't remember if I mentioned it before but if you look in the registry HKEYs CURRENT USER and LOCAL MACHINE under Software/s you may find traces of entries for AVG I have done this before and just deleted the whole entry for it and it is a good way of getting rid of Norton and that wretched Askbar stuff.

You will of course need admin rights to do that

See my pic and if you feel unsure of this method then you can back up the reg before you do it use this
Registry - Backup and Restore