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#21
Car wiz,
Yes, I have that same setup program and files. I have run it. Just like you say.
It says everything worked fine. But still can't scan. PS says that the twain folder is empty. Device manager thinks there are no drivers installed.
Groze,
I happen to have bitdefender. I switched over a few weeks ago from avg. I have the free version of bd. I am able to disable it from the sys tray.
And yes, it is just as you say, I have tried the epson setup proggy many times. Always says it works. Never does any good.
Not under that "Scanner" section.Does the scanner show up in the Source list of devices?
Only under the "Other" devices section.
Not device manager, in the program you're using to scan. You usually have to select the Source.
Also, run this SF Diagnostic program so we can get a look at the system. Be sure to "Run as Administrator" and use the Grab All button. Allow at least five minutes for all the steps to complete.
In PhotoShop -> Import, it does show "Epson Twain 5". Click that and I get:
As far as the diag tool goes, it crashed. I would've included the crash report, but the dialog box wouldn't copy the text, and the screen shot was too big for the forum---------------------------
Twain_32
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Could not open the TWAIN source. Make sure there is a valid source for your scanner in the TWAIN directory found in the Windows directory.
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OK
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I restarted, and it worked fine.
Last edited by defenderjim; 17 Apr 2015 at 12:52. Reason: Attachment upload didnt work first try
EPSON Scanner 010F USB\VID_04B8&PID_010F\5&26194A6F&0&4 The drivers for this device are not installed.
I though something new would jump out at me but I didn't see anything.
Added:
What shows up in your C:\Windows\Twain_32 folder?
Last edited by carwiz; 16 Apr 2015 at 18:38. Reason: Addition
With all the troubleshooting done, i would suggest:
- doing a virus/malware scan.
- replace the USB cable use for connecting the scanner to the PC.