USB Driver Install Problem  

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  1. Posts : 61
    Windows 7, 32 Bit
       #1

    USB Driver Install Problem


    My system is Windows 7, 32 bit OS.

    What file is the system trying to find?


    I am trying to install a USB driver for my scanner.
    I have downloaded the setup program from the manufacturer. I ran the setup program for the scanner, with Administrator Privileges. Scanner isn't working.
    I went to Device Manager and found it listed under "Imaging devices". There is a yellow triangle with next to the name.
    Properties for the device says:
    Reinstall the drivers for this device. (Code 18)
    To reinstall the drivers for this device, click Reinstall Driver.
    I tried to reinstall for the scanner and encountered this problem:
    Windows encountered a problem installing the driver software for your device
    Windows found driver software for your device but encountered an error attempting to install it.

    EPSON Perfection1250
    The system cannot find the file specified.
    I have tried to manually uninstall and reinstall many times.

    What file is the system trying to find?
      My Computer


  2. Posts : 13,576
    Windows 10 Pro x64
       #2

    Did you try windows update ?

    Did you try to update the driver once the scanner shows in Device Manager ?
      My Computer


  3. Posts : 61
    Windows 7, 32 Bit
    Thread Starter
       #3

    Yes, but I got the following message:

    Windows encountered a problem installing the driver software for your device
    Windows found driver software for your device but encountered an error attempting to install it.
    EPSON Perfection1250
    The system cannot find the file specified.
      My Computer


  4. Posts : 1,670
    win 10
       #4
      My Computer


  5. Posts : 61
    Windows 7, 32 Bit
    Thread Starter
       #5

    Yes it is. Just downloaded a sparkling fresh copy. This is what I used in the aforementioned post.
      My Computer


  6. Posts : 1,670
    win 10
       #6

    did you try manually installing the driver through device manager?
      My Computer


  7. Posts : 61
    Windows 7, 32 Bit
    Thread Starter
       #7

    Yes, I right clicked to look at properties and uninstall/install. This is where the message I mentioned above comes from, including the useful Win7 message "cannot find the file specified"
      My Computer


  8. Posts : 1,670
    win 10
       #8

    just want to make sure this is how you did it. Driver Install - Device Manager
      My Computer


  9. Posts : 61
    Windows 7, 32 Bit
    Thread Starter
       #9

    Yes.
    Step 3 shows to browse the DVD. I assume this refers to the Win 7 Pro install / setup DVD.
    The Device Manager states "Windows could not find driver software for your device".
    If I Browse to "C:\EPSON\EPSON12242_TWAIN5_DRIVER_571A" I get the same response. This is the folder that the EPSON driver unzips to, referred to in your first post.

    If I select the first option, "search on the internet automatically", then I get the message I originally referred to: "Windows found driver software for your device but encountered an error while attempting to install it. The system cannot find the file specified".
      My Computer


  10. Posts : 4,161
    Windows 7 Pro-x64
       #10

    You might check the manual. Many times the software and drivers are loaded before connecting the device, up to a point. Then the device is plugged in and the install finishes. Most will also have you cancel the Windows attempt to install drivers as they must come from the CD or a folder. I've never seen one done any other way work correctly. Don't ask how I know.

    The only way I've gotten around a bad install is to delete the device and reinstall it--Using the instructions.
      My Computer


 
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