Need help determining which driver to install  

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  1. perkinw
    Posts : 83
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       New #1

    Need help determining which driver to install


    I have a two-week-old Windows 7 64-bit PC that is getting occasional blue screens. WhoCrashed consistently implicates the following driver:

    iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation)

    I found what I believe to be the latest driver for my PC on Intel's web site (see screenshot).

    I am confused however, by the version number. The driver on the web site is version 3.0.5.69, but he driver on my computer (from Device Manager) is version 4.0.0.27. Unless I am mistaken, the "latest" version should have a higher version number. Can this driver really be newer than the one already installed? Should I install it?

    FYI I am not experienced at installing drivers. This would be the first time I tried it.
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  3. ShoTTaS
    Posts : 369
    Windows 7 Pro 32bit
       New #2

    Hi perkinw,

    You can try downloading the driver into the manufacturer's website of your machine, maybe they have the version that you are looking for.
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  4. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #3

    First off can you update your system specs as linked in my signature, then follow Blue Screen of Death (BSOD) Posting Instructions
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  6. perkinw
    Posts : 83
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #4

    Thank you, Boozad. I have followed the instructions for BSOD posting and attached the zip file. Only the last two BSOD's are relevant. The problems causing the earlier BSOD's were fixed by my local computer shop. I'm hoping I can fix this one with your help, thanks!
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  7. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #5

    Before we go any further can I just clarify that this is your model? Product Support | Dell US
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  8. perkinw
    Posts : 83
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #6

    No, the model is Dell XPS 8700.
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  10. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #7

    Can you update your system specs please, I keep looking at them and am looking for the wrong thing.
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  11. perkinw
    Posts : 83
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #8

    Boozad said:
    First off can you update your system specs as linked in my signature, then follow Blue Screen of Death (BSOD) Posting Instructions
    It took me a while to figure it out, but I have updated my system specs.
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  12. carwiz
    Posts : 4,161
    Windows 7 Pro-x64
       New #9

    Your specs say Dell Studio MT but you're saying Dell XPS 8700. These are two different PCs. Not knowing what you have makes it impossible to insure you get the correct drivers.
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  13. perkinw
    Posts : 83
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #10

    I updated my specs. I didn't realize I needed to do that until Boozad explained how.
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