Screen goes black after installing graphic drivers  


  1. Posts : 92
    Windows 7 Professional x64
       #1

    Screen goes black after installing graphic drivers


    Hello.
    I'm helping my friend with his laptop.
    I'm currently trying to install graphic drivers.

    The laptop is an ASUS A52J. There's a sticker saying there's an Radeon HD 6370M inside.
    I went to Radeon's website and downloaded the latest drivers. When I install them the driver asks me to reboot. After rebooting the screen turns black after the "Starting Windows" screen (just before the login screen.) I hear the sound of being logged in, but I can't see anything.
    I am forced to restart Windows in failsafe mode to see anything - then I can uninstall the drivers and run on the "default drivers" that Windows install.

    Anyone know how to fix this problem?
      My Computer


  2. Posts : 3,822
    Windows10 Pro - 64Bit vs.10547
       #2

    presumably, you downloaded the 15.7 driver..?

    it should run ok..
    - did you run the installation as administrator?
    - also, did you opt for the (full) express install?
      My Computer


  3. Posts : 4,161
    Windows 7 Pro-x64
       #3

    That's not the standard video hardware for that model of laptop. You might check via Device Manager and see what it is reporting for Display Adapters. I wouldn't rely on a sticker.
      My Computer


  4. Posts : 92
    Windows 7 Professional x64
    Thread Starter
       #4

    BugMeister said:
    presumably, you downloaded the 15.7 driver..?

    it should run ok..
    - did you run the installation as administrator?
    - also, did you opt for the (full) express install?
    I downloaded the latest version. I believe it was 15.7, yes.
    -I did run as admin.
    -I tried installing it many times, with different combinations. Yes.


    carwiz said:
    That's not the standard video hardware for that model of laptop. You might check via Device Manager and see what it is reporting for Display Adapters. I wouldn't rely on a sticker.
    When I check DevMan it says:
    PCI\VEN_1002&DEV_68E4&SUBSYS_1C921043&REV_00
    When I google for it various different pages comes up saying "AMD Radeon HD 6370M"


    I was thinking maybe I have the wrong version of the driver - that I need an older version, but I can't find where to download them.
    Last edited by Phrosen; 22 Jul 2015 at 07:34.
      My Computer


  5. Posts : 4,161
    Windows 7 Pro-x64
       #5

    It would be an "AMD Radeon HD 6370M" if the DEV was 68E4 but it's not. You're showing 6&E4. That's not a valid device type. I asked what is showing under Device Adapters. Windows will read the device as "6" and I suspect can't identify it.

    Did your friend install the module? You might try reseating it and check for damaged/dirty contacts. Also, clear CMOS memory and let Windows rediscover hardware.
      My Computer


  6. Posts : 92
    Windows 7 Professional x64
    Thread Starter
       #6

    carwiz said:
    It would be an "AMD Radeon HD 6370M" if the DEV was 68E4 but it's not. You're showing 6&E4. That's not a valid device type. I asked what is showing under Device Adapters. Windows will read the device as "6" and I suspect can't identify it.

    Did your friend install the module? You might try reseating it and check for damaged/dirty contacts. Also, clear CMOS memory and let Windows rediscover hardware.
    That was me misreading '&' instead of '8', as you can see I edited my last post when I realized my mistake.

    EDIT: Problem solved. I googled around and finally found a driver that works.
    Solution: What I did wrong was googling for "asus a52j", the top result displayed "asus a52jC". I clicked it and was surprised to find there's only nvidia and intel vga drivers. That's when I went directly to AMD's website for drivers; drivers which didn't work.
    After trying about everything I went back to "step 1" and googled for "asus a52j" again. This time I noticed that there's a52jU and a52jE as well. I have no idea what the difference between these models are, but I tried one randomly (they both had ATI vga drivers) and to my surprised it worked.
    I need to pay more attention to what I'm doing I guess.
      My Computer


  7. Posts : 4,161
    Windows 7 Pro-x64
       #7

    OK, good deal! Glad you got it going.
      My Computer


 

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