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Windows 7: Zebra/UPS Thermal 2844 Printing issue

05 Aug 2015   #1

Win 7 64 bit
Zebra/UPS Thermal 2844 Printing issue

I have been using our Zebra/UPS Thermal 2844 to printer labels via Dazzle Professional, UPS Ship Manager, and several other programs. All have printed labels correctly. Recently I have tried using ShipStation and all my labels print with a 1 inch blank gap above the printed area. There are no settings within ShipStation to adjust print margins or anything(they only have a label size option of 4X6), and I cannot seem to find any options in the "Printing Preferences" for my Zebra driver that are set to have a 1 inch gap at the top.

I should note I am using 4X8 printing labels and have both the UPS and Zebra drivers installed.

I can tell that in Dazzle & UPS Ship Manager it has manual options for print margins that are causing labels to print correctly, I'm sure if I disabled those my labels would then print incorrectly.

If anyone could help out it would be greatly appreciated.

My System SpecsSystem Spec
08 Aug 2015   #2

7 Pro x64, 10 Pro x64

That sounds like a program issue and not a driver issue, you will most likely have to contact shipstation to have them update their application. I did find this which means they may only support 4x6 labels and they expect your using that size label for printing as well for the margins.
My System SpecsSystem Spec

 Zebra/UPS Thermal 2844 Printing issue

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