Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: CRITICAL ERROR: Failed to create DirectX device

15 Aug 2015   #1

Win7 Home Premium (x64), SP1
CRITICAL ERROR: Failed to create DirectX device

For a few days now, whenever I've clicked to go to a different webpage in IE11, most of the IE screen has gone black until it gets to the page I want.
Then this morning, when I powered up I got the above message.

I searched here and found many threads, most of which had common advice to run sfc /scannow. I ran this and now have the CBS log on notepad. It shows several programs which couldn't be repaired.
I haven't got MSPaint and it look too long to snip. It's 21 pages long on Word and I'm not sure if that's the best way to send it to you. I'll try - and watch what happens.

In case it's relevant, I still haven't been able to install the latest Microsoft updates - I've tried every day but just can't get through.

Edit: Some of the threads were in Games, others in programs and some in Drivers. If I've put this in the wrong section, would some kind person please move it for me please.
Edit 2: again, in case it's relevant, I just remembered that when I opened IE11, the Norton task bar was showing although it was ticked at the top. So I restarted IE11

Attached Files
File Type: docx sfc log details 2015-08 15th 8.09 am.docx (15.2 KB, 3 views)
My System SpecsSystem Spec
19 Aug 2015   #2

Win7 Home Premium (x64), SP1

You're probably all very busy sorting out problems caused by the latest Microsoft updates and their flawed subsequent Update to correct those.
My System SpecsSystem Spec
19 Aug 2015   #3

Win7 Home Premium (x64), SP1

Heck - my reply has disappeared. I'll try again.
Control Panel > Hardware > Devices & Printers shows three devices - my mouse, a stick currently in use and the laptop itself. Highlighting the laptop shows status as 'needs troubleshooting'. 'Troubleshoot' tells me that the 'driver of Unknown Device is not installed. Install the latest driver'.

Clicking 'Apply fix' brings 'cannot find device driver' - Clicking 'Skip this fix' is the same.

Device Manager has five "Unknown Device' entries, each of which has the yellow warning Exclamation Mark. again, Update Driver fails.

Is this a problem that I should now refer to HP?
My System SpecsSystem Spec

19 Aug 2015   #4

Win7 Home Premium (x64), SP1

I've put a snip on Dropbox - here's the link
My System SpecsSystem Spec
21 Aug 2015   #5

Win7 Home Premium (x64), SP1

I won't trouble you any further - I'll refer it to HP
My System SpecsSystem Spec
24 Aug 2015   #6

windows 7 home premium 64 bit

Have you tried disabling all the add ons?
Also you may try running IE in safe mode
Goto Start -> Run ( if you are using windows 7 / windows vista then use search box )

type "iexplore -extoff" ( with out double quotes )

now click Enter

Anti virus causes unexpected browser behaviour
As for the updates issue try this

Troubleshoot problems with installing updates - Windows Help
My System SpecsSystem Spec

 CRITICAL ERROR: Failed to create DirectX device

Thread Tools

Similar help and support threads
Thread Forum
Create System Repair Disk Failed - Error 0x80070057
I have a new laptop running Win7 Pro 64 bit. I did an original system image when I first got it, so I'd have a good image if I had to revert to it. I installed Norton and Malwarebytes, applied Windows Updates until the machine was caught up, installed my Office apps, Quicken, and Printer...
Backup and Restore
DirectX Installation Failed
Hello to everyone! First, to all the moderators, I don't know if this is the right place where I will put this.. Please, move it if necessary. Thank you! :) I have this DirectX installation problem where I cannot install any version of DirectX. I noticed it when I need to install DirectX 9...
DirectX hardware aceleration failed
Hello, have recently reinstalled windows 7 x64 and i guess that my directx got some problems. unable to start any game now. every time trying to lunch game, program gives different errors. now trying to start world of tanks and it saying: "Application has failed to start because DirectX...
DR create error + Win Media Player can't play file: sound device prob
Hi, Get no sound when I try to play an MP3, or watch a news clip. Re-booted, unplugged audio/speaker cord, to no avail. See images below. I don't know what caused the "multiple NIVIDA drivers". Updates?? The Multi-drivers may be the problem, I'm only guessing. No idea what the "unknown...
Sound & Audio
DirectX Web Installer failed?
Direct X web installer failed to install in windows 7 ultimate? "An internal system error occurred. Please refer to DXError.log and DirectX.log in your windows folder to determine the problem." I can't find these in my windows folder What was the reason of me trying to install the web installer...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:00.
Twitter Facebook Google+