Toshiba Satellite C660 WiFi and LAN Driver Problem  

Absolutely:)

Hello again folks - offline whilst catching some zzzzzs!

Anyhow the story is this.

My colleague had a Toshiba C660 laptop and he was having some trouble with it being slow. It had a HDD recovery partition which he said that he'd used several times, but the laptop was still too slow. He asked if I had a Win 7 disc so that he could do a clean install, so I burned him a a copy of Windows 7 iso that I'd found on the internet (we're moving house shortly and everything is boxed up - so my genuine retail copy is buried somewhere).

Anyway, two days later, he asks if I can help out because although Win 7 installed OK, he can't access the internet.

Looking at device manager when I got the laptop home, I noticed that both the wired and wireless network adapters had no drivers - and so started my search.

On the Toshiba UK site, I got to the page where Derek posted a pic - post #22 - and downloaded what I thought was relevant to the network adapters - namely The Network Device ID Registry Setting Tool (ndidrst-20110520140848.zip), the Realtek Semiconductor Corporation LAN Driver (lan-20101111150440.zip), the Toshiba Wireless LAN Indicator (wlanindi-20110520140557.zip) and Toshiba Hardware Setup (thws-20101004163306.zip).

After each driver install, I re-booted the machine just to be sure.

When this failed to help, I dug out my genuine retail copy of WIndows 7 Home Premium and re-installed the OS (just in case he had made a mistake or missed a step) and still no network adapters were identified and the relevant drivers installed.

I also couldn't access the Toshiba Recovery Partition (which is apparently still there on the HDD - I tried various methods including booting through Safe Mode and holding down the '0' key whilst turning the machine on).

I then shot off an email to Toshiba UK asking for their help and also posted here to see if you guys could help : )

The OS is currently in the pristine state - Windows 7 Home Premium 32-bit - NO UPDATES have been applied because I can't access the internet in any shape or form.

After your help and advice, I also downloaded and installed the Chipset Drivers (csutil-20120411101804.zip) but when I tried to install the Intel Management Engine Interface - I got an error (I'll edit this post with the details when I've fired the machine up as per your post #15).

Update: Error is 'Can not find support device' (image below)



Meanwhile Toshiba UK have deigned to reply to my query and gave me the following URL with the words

Thank you for your recent enquiry regarding your Toshiba Satellite Laptop.

We are sorry to hear of the issues you are experiencing. Please follow the link below to download the Wireless LAN driver.

https://extranet.toshiba-tro.de/en-u...downloads.aspx

However, that website lists 35 LAN drivers - none of which list the adapter (see my post #11 on page 2), which HWiNFO lists as Realtek Semiconductor RTL8101/2/3 Family Fast Ethernet Adapter (as you can see from the drivers highlighted in red in the picture below).

As an aside, would either of the two drivers highlighted in orange help at all? I'm guessing no because the Intel ProSet and WiFi Link are another set of network adapters?!



I have emailed Toshiba back asking if any of these drivers (highlighted in red above) can be used. As t is the weekend, no chance of a reply before Monday at the earliest and probably more likely Tuesday - I'll keep you posted.

Thanks for all of your time and trouble so far trying to help me get this lappy sorted - it is much appreciated!

Zaph

PS Syetem informtion file .NFO to follow!

Now if you want my final opinion and advice - just buy a new SSD (or spinner if the budget is a problem) and install the ISO you made to it using the original code on the sticker. - or buy an OEM - I would recommend the latter and the 64bit version OEM which will have it's own code.
Do that and then transfer any data to the new install. That is what I did to my Toshibas and I have had three of my own and fixed others doing the same thing because it avoids the tedious Toshiba bloatware. That is invariably offered by Toshiba and also through Windows updates which again I would suggest you monitor carefully to avoid any nonsense with the 10 upgrade.

The choice (and budget) is yours of course but it would circumvent any issues you are now trying to fix.

John, what good is a SSD going to do for the ethernet drivers/connectivity?

@Zaphod : you haven't had any luck installing the chipset drivers again?

I think Derek knows how to use the vendor ID''s as per your screen capture image to locate the correct driver (I'v forgotten how to do that now). My recommendation is to sit it out until he comes back on again, and sees that. I wouldn'y try delving into the laptop innards.

All we need is a functioning ethernet driver, and once on the web, Windows Update will pick up the rest.