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Windows 7: IRQL_NOT_LESS_OR_EQUAL BSOD when installing Bluetooth drivers

07 Dec 2015   #1

7 Pro 32
IRQL_NOT_LESS_OR_EQUAL BSOD when installing Bluetooth drivers

I just got a Bose Bluetooth speaker and when I try to install BT drivers for it I get an IRQL_NOT_LESS_OR_EQUAL BSOD crash. Then, Windows reboots and posts an error window saying that 2 files can help describe the problem: a minidump and an xml file.
Here is the procedure that leads to the issue:
-> open the BT device window from BT tray icon -> add a device -> the Bose speaker is there as I made it detectable -> select and click <next> -> here, Windows Update searches and apparently finds 2 drivers -> the first one loads ok but during installation of the 2nd one, I get the BSOD.
Bose cannot seem to solve the problem, so my question is: from the minidump and/or the xml file, would anyone be able to understand the issue (and hopefully come up with a fix)?
Thanks in advance!

My System SpecsSystem Spec
08 Dec 2015   #2

Windows 7 Home Premium

Hi jmm

Could you please do this:

To Use DM Log Collector
1. Click/tap on the Download button below to download the file below.

2. Save the .exe file to your desktop or other convenient location.

3. Double click on the file to run it.

4. If prompted by UAC then, click/tap on Yes (Windows 7/8) or Continue (Vista).

5. A command prompt will now open to get the required information from your system, save the information into a file on your desktop, and close.

6. When finished with step 5, do either step 7 or 8 below.

7. If You Have Already Started a Thread in "BSOD Help and Support"
A) Go back to your original thread that you created for your BSOD issue, edit your existing post or reply with a new post, and go to step 9 below.
8. If You Have Not Already Started a Thread in "BSOD Help and Support"
NOTE: Please do not create duplicate threads and posts on the same issue. Doing so will only waste your time and the time of other members trying to help.
A) Start a new thread in the BSOD Help and Support forum area, post all details about your BSOD issue, then go to step 9 below.
9. In your BSOD post, upload the created file into your post.
Thanks Boris
My System SpecsSystem Spec
08 Dec 2015   #3

7 Pro 32

done - item 8 of instructions is not very clear - should I delete this thread now?
My System SpecsSystem Spec


 IRQL_NOT_LESS_OR_EQUAL BSOD when installing Bluetooth drivers

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