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Windows 7: Installed usb 3.0 driver now keyboard and mouse wont connect.

22 Feb 2016   #1

Windows 7 professional 64 bit
Installed usb 3.0 driver now keyboard and mouse wont connect.

Per thread title, i installed the usb 3.0 driver from the asus website and now my mouse and keyboard wont connect. I tried plugging them into every usb port on my motherboard and it just wont work. I noticed beforehand (Before i tried installing any drivers) when i looked in device manager they were set up automatically as PS/2 ports which i thought was strange. I cannot log into windows at this time since my keyboard and mouse wont connect. I am able to use the keyboard and mouse in my bios though. Is there a way i can uninstall the driver i installed using command prompt without logging into the computer? The only fix i can think of is reinstalling windows but i wanted to check with the forum before doing so. Thanks in advance for the help.

My System SpecsSystem Spec
22 Feb 2016   #2

Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1,

Hi and welcome.

I would boot using the Windows install media to select a system restore point before the install of the USB 3.0 drivers

See this tutorial

How to Boot to the System Recovery Options in Windows 7
My System SpecsSystem Spec
22 Feb 2016   #3

Windows 7 professional 64 bit

Ok that helped, this isn't going to sound very technical but i pounded on the f5 key until that screen popped up. The repair screen didn't show up but boot with last known config did so i selected that now I'm able to log in yay! Thank you! :)
My System SpecsSystem Spec

22 Feb 2016   #4
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

You could also check the bios and make sure the USB ports are enabled.
I also recommend using USB 2.0 for mouse and keyboards.
Sometimes it also helps to disable Quick Boot or Fast Boot, what ever it is called.
My System SpecsSystem Spec

 Installed usb 3.0 driver now keyboard and mouse wont connect.

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