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Windows 7: Bluetooth Dongle not flashing and not detecting my Wireless Earphone

22 Feb 2016   #1
Elly26

Windows 7 64 Bit
 
 
Bluetooth Dongle not flashing and not detecting my Wireless Earphone

I have connected the USB Bluetooth Dongle (BCM20702) to the "work computer" and it is detected but not flashing blue like it should be doing at home on my own computer. The wireless earphone "WLE1717" is showing up on my Bluetooth Devices but is still having the "searching flashing light" being shown on it.

I have taken a look at the device in "Bluetooth Devices" and it intermittently shows up as "Trouble Shoot" not the whole time, when I right click it, there is no Bluetooth option and it says "Mouse settings, keyboard settings"

What can I do to make my wireless earphone work?


My System SpecsSystem Spec
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22 Feb 2016   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Check whether they have the same BT standard.
My System SpecsSystem Spec
22 Feb 2016   #3
Elly26

Windows 7 64 Bit
 
 

Quote   Quote: Originally Posted by whs View Post
Check whether they have the same BT standard.
Can you go into more detail please, how do I do that?
My System SpecsSystem Spec
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22 Feb 2016   #4
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

My System SpecsSystem Spec
22 Feb 2016   #5
Elly26

Windows 7 64 Bit
 
 

Thank you, I will take a look
My System SpecsSystem Spec
23 Feb 2016   #6
Elly26

Windows 7 64 Bit
 
 

I checked the Bluetooth standard for the Dongle it says version 4, how do I check it for the wireless headphone? The thing I do not understand is that at home I also have Windows 7 and it works perfectly fine. It is just the work computer which seems to not like it. What would prevent it from being able to use it on a work computer?
My System SpecsSystem Spec
23 Feb 2016   #7
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Check with your I.T. department at work.
They might have USB ports disabled because they don't want strange things plugged into their computers.
My System SpecsSystem Spec
23 Feb 2016   #8
Elly26

Windows 7 64 Bit
 
 

Tell me how USB ports would be disabled if the keyboard, mouse, phone charger and dongle have been detected?

It shows up in Regedit as (3) Enabled and in Device Manager.
My System SpecsSystem Spec
23 Feb 2016   #9
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Sorry. From behind my keyboard I couldn't see those things plugged into your USB ports.

Have a nice day.
My System SpecsSystem Spec
23 Feb 2016   #10
Elly26

Windows 7 64 Bit
 
 

Ah I see, my bad for not painting the clear picture, any ideas after that? I have gone into Administrator mode to enable all the settings and to no avail
My System SpecsSystem Spec
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 Bluetooth Dongle not flashing and not detecting my Wireless Earphone




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