Bluetooth Dongle not flashing and not detecting my Wireless Earphone  

I have connected the USB Bluetooth Dongle (BCM20702) to the "work computer" and it is detected but not flashing blue like it should be doing at home on my own computer. The wireless earphone "WLE1717" is showing up on my Bluetooth Devices but is still having the "searching flashing light" being shown on it.

I have taken a look at the device in "Bluetooth Devices" and it intermittently shows up as "Trouble Shoot" not the whole time, when I right click it, there is no Bluetooth option and it says "Mouse settings, keyboard settings"

What can I do to make my wireless earphone work?

whs said:

Check whether they have the same BT standard.

Can you go into more detail please, how do I do that?

Thank you, I will take a look

I checked the Bluetooth standard for the Dongle it says version 4, how do I check it for the wireless headphone? The thing I do not understand is that at home I also have Windows 7 and it works perfectly fine. It is just the work computer which seems to not like it. What would prevent it from being able to use it on a work computer?

Tell me how USB ports would be disabled if the keyboard, mouse, phone charger and dongle have been detected?

It shows up in Regedit as (3) Enabled and in Device Manager.

Ah I see, my bad for not painting the clear picture, any ideas after that? I have gone into Administrator mode to enable all the settings and to no avail