How to access list of running/stopped drivers on my Windows 7 Computer  

I need to see a list of all of the drivers that are running or stopped on my computer. I know how to pull up a list in cmd prompt, but that doesn't tell me if the driver is running or if it's stopped.

I called HP for help setting up the fax portion of my new HP wireless printer. The tech remoted in and after trying something with the fax and telling me he was disconnected. Checked a few other things and showed me a window very similar to the one in the picture. It showed about 90% of my system drivers as "stopped". He wanted to run a scan and charge me $99 to fix the problem. I told him to forget it. I called for help setting up my fax, and that everything was working fine yesterday and that I sent a fax on my previous printer yesterday, without a problem. He told me that rebooting my computer wouldn't help. I told him I would try anyway then ended the remote session.

I'm convinced he did something to my computer and was trying to rip me off by charging me money to fix something he did. Yes, I am 100% sure that I was connected with Hewlett Packard. I looked up their toll free number myself and called it. I don't let just anyone remote into my computer.

What I need is a list like the one in the picture, so I can see for myself.

Like I said, I managed to see the list in CMD prompt, but it doesn't say whether the driver is running or stopped.

Hi Linda,
From here
then Software Enviroment >> system drivers

roy

Thank you. Do I need to reformat my computer to get the drivers running again? There are quite a few that are stopped. I don't know if they are all supposed to be running or not.

Hi Linda,
Have a look at this listing.
Black Viper’s Windows 7 Service Pack 1 Service Configurations – Black Viper | www.blackviper.com

All you need to do is
Control panel >> Administration Tools >> services
Just compare the startup status of each and theres lots Right Click to change it.
Once your all done just reboot.

Roy

Thank you :)

I have figured out that the guy was trying to rip me off. He said that he couldn't get my fax connected until the problem with why the drivers are stopped as been fixed. I manged to get my fax set up and sent a fax, and the diagnostic I ran said that the my printer, fax, scanner performance has no issues.

Hewlett Packard used to be an upstanding company. I'm seriously disgusted with them. I'm so glad that I'm the suspicious type, unlike my brother who clicked a popup about computer repair and let some stranger remote into his computer and rummage around while he and his wife went out. A few hours later when the people were still remoting in, he took his computer to a geek squad and found out that whomever it was, deposited a trojan on his computer and had tried 400 times unsuccessfully to access my brother's bank account.

Thanks again for your help. I like to try and do things on my own. I enjoy computers and learning about how they work. I actually put my current system together. I chose the specific parts I wanted, but I had a local company put it together. They thought I was nuts when I gave the list of parts I wanted, complete with model numbers. And insisted that they show me the proof of purchase and installation. They later admitted that they were pretty impressed and that I had built an exceptional system without over shopping for my needs. Other than software issues, this has been the least problematic of any computer I've owned.

Thanks so much for your help. I greatly appreciate it.

I managed to get my fax set up and send a 12 page fax without incident. The progress report showed it was successfully sent.

After that I went to the black viper website and compared the entries under the "Professional" to my list. With the exception of a few drivers that I have due to programs/hardware that I have, my list was the same with the exception of 3 items. In my list all were "Manual" like black viper, but 2 of them were "started" and one wasn't started. So I changed those to match black viper. Then rebooted.

I went back to control panel, and the number of "stopped" drivers in my current list, looks suspiciously like the number in the list that he showed me. I notice that in the picture you posted there are a number of stopped drivers too. Which tells me that many are supposed to be stopped.

I don't like people trying to rip me off. I will be reporting them to the BBB. There was absolutely nothing wrong with my drivers and he tried to take advantage of my computer ignorance in order to extort money from me.

torchwood said:

Hi Linda,
Have a look at this listing.
Black Viper’s Windows 7 Service Pack 1 Service Configurations – Black Viper | www.blackviper.com

All you need to do is
Control panel >> Administration Tools >> services
Just compare the startup status of each and theres lots Right Click to change it.
Once your all done just reboot.

Roy

Hi Linda,
If your refering to my top post when i showed you where to find them.
My lappy is configured to my own specs not the standard user format.

Roy

torchwood said:

Hi Linda,
If your refering to my top post when i showed you where to find them.
My lappy is configured to my own specs not the standard user format.

Roy

Yes, I was referring to that picture. I compared what I could see in your picture with my list and those entries are the same.

Thanks again for your help. I always know I'll get excellent advice and help here.

Layback Bear said:

Another option by Brink in this tutorial.

Services - Restore Default Services in Windows 7

Thanks :) I'll bookmark that one for future use.