New
#11
This may help.
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
It's been a problem starting in 2009.
Lenovo explains stolen and cracked Windows 7 - The Pc Tool
http://answers.microsoft.com/en-us/w...9-7c87435942a7
Why a "technician" located anywhere would not know this is worrisome.