Wireless Bluetooth issues on Win 7 Pro 64 bit Lenovo laptop

NoMoreLenovos · 25 Jul 2016

ICIT2LOL said:

Now two things come to mind one is that if they send you a new mobo then it will not have the embedded Microsoft key on it as the old board has for the OS - have they let you know how they are going to deal with that issue??

The device that needs drivers is not made by Microsoft so any "generic" drivers need not work if there are such things (I stand to be corrected) hence our refs to the manufacturers.

Ug. You're right. I didn't even think about the key!

Something else I've noticed in Services:

There are four services listed for bluetooth:
BT Device Monitor
BT Media Service
BT OBEX Service
BT Support Service

All are set to automatic. Only BT Support Service is started.

When I go in to start the others, I get errors:
BT Device Monitor: Windows could not start the Bluetooth Device Monitor service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.

Same error for Bluetooth Media Service and Bluetooth OBEX Service.

I've uninstalled the Intel drivers and reinstalled... rebooted, etc. Nothing. :/

Extremely frustrating!

ICIT2LOL · 26 Jul 2016

Now have you got the Blu tooth icon on the taskbar as I keep it there for easy access and if you click it a window usually opens to ask you to Add a device and Show all Blu tooth devices and open settings etc??

Sorry I haven't got my camera data lead here or I would send a pic so go into Notification area and get the Blu tooth to show in the taskbar.

NoMoreLenovos · 26 Jul 2016

When right clicking on the BT icon, and after a delay, the options to add a device, etc. show.

Add a device: does not find the BT item (item is in discovery mode)

Show BT devices: nothing listed in the window

BT Settings:
Options Tab: "Allow bluetooth devices to find this computer" is checked, as are the alerts and to show the icon in the notification area.

Under the COM Ports, the item I'm trying to Repair shows as "COM8 incoming." When I try to remove it, I get an error saying "The specified service does not exist."

Under the hardware tab: Generic bt adapter and ms bt enumerator appear. Both properties say they are working properly.

And the mystery continues. :/

ICIT2LOL · 27 Jul 2016

Now one thing I can suggest is to use this https://www.slimwareutilities.com/slimdrivers.php
Now I use this as a last resort and do not recommend it readily if you do try it it might just come up with a driver for Blu tooth because the Lenovo site is just not listing anything after many attempts to find a driver.

When you download the software please be careful to see what else it wants to download because you can end up with nagware like Slimcleaner etc you only want the Slim Drivers. A good little program to install first on your machine and keep is this https://unchecky.com/ < it unticks all those odd little add ons that come with stuff like Adobe for example Bing toolbar, Askbar (a nasty little one to get rid of) etc

Slim Drivers will run a search for drivers for the machine and then let you know which need to be updated. When you have finished with it - do as I do and uninstall it and even go to the registry and find the entries in there for it and right click on them and Delete. A good uninstaller is this Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems it will deal with registry entries but I always check myself anyway.
If the Slim Drivers cannot find one then in all probability there isn't one.

If you are unsure of how to clear registry stuff just ask and I can go through it with you.

NoMoreLenovos · 30 Jul 2016

Here's an update...

Lenovo sent a tech to replace the system board. The new part was DOA, but the tech did something (shorted something, wired something) to make it boot. (The issue was the power button connection.)

Then he put my old board back in... eek. Problems galore. The machine booted, he left, and when I tried to open programs, nothing happened. After a lot of reboots, I finally got into safe mode and went into msconfig to set things for a clean boot.

Little by little, things began to work, but that darn bluetooth issue persists. I ran the troubleshooting, and it says new hardware might have been installed, but nothing is found.

The issue with BT remains. All BT services remain stopped, including Intel BT, except bthserv.

Oh, and the tech guy wiped my restore points. :/

I have Kaspersky Total Security - it shows clean, but now Google is blocking me saying "Our systems have detected unusual traffic from your computer network." (Edited to add: I think this might be from Comcast fooling around with my modem. I had some issues that they were working on this past week.)

Lenovo is supposed to be sending me discs to try to fix this. I'm not sure they'll help.

I don't know what has happened to my system.

NoMoreLenovos · 03 Aug 2016

Just an update... I did a system restore, but now am having issues with Windows Update. I'll do a search here and see if I can find a fix. Thanks for trying to help.

ICIT2LOL · 07 Aug 2016

Yep mate you will get messages like that from Google I do because they monitor your browsing and any deviation from what they consider normal they send that message it is usually login stuff with me with you could just be all the stuff that has been done with the machine.

I am actually in the UK right now and got the message re odd behaviour and so I just ignore it now.

Look the updates I wouldn't worry too much because in my mind you only need the 7 ones and they have been in disarray for some time now.

NoMoreLenovos · 17 Aug 2016

I finally got this to work. Hopefully someone else will be saved the hassle of doing a system restore - it wasn't necessary.

System restore did not fix the issue. It turns out, there is a problem with Intel BT Drivers and KB3161608, as well as KB3172605 . I uninstalled both KBs, and guess what... problem fixed.

ICIT2LOL · 17 Aug 2016

Well done mate yes some of the update are in my mind unnecessary.