Wireless Bluetooth issues on Win 7 Pro 64 bit Lenovo laptop  

What a mess. I'm having issues with my wireless bluetooth (machine does have the capability), and I've tried dozens of fixes found both here and in the Microsoft and Lenovo sites. Nothing is working.

The problem started back in June with the Windows update issue. My pc is now finally searching, and finding, updates. What isn't fixed is the wireless bluetooth capability.

Prior to June, I was able to connect wireless devices (headsets, etc.) to the PC. They have since disappeared from the printers and devices window, and no matter what I do, I can't get them back.

Here's what I've tried:
Updating drivers from Lenovo site
Updating software from Windows
Starting/restarting the services
sfc (no integrity violations found)

Errors Received:
bluetooth peripheral device doesn't have a driver (cannot update/search)
device driver software was not successfully installed


In services, the following are marked as automatic but will not start:
bluetooth device monitor
bluetooth media service
bluetooth OBEX service
When I try to start them, I get this error:
Windows could not start the <name> service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.

Bluetooth Settings are set to allow discovery, however, under COM ports, when I try to remove COM 8 and COM9 (with names associated), it says "The specified service does not exist."

Under network connections, bluetooth network connection shows, but has a red x.

I don't see the generic Windows bluetooth drivers anywhere, and I can't find where to grab them.

I've tried multiple resolutions in the windows help forums, but nothing has worked.

I can live without the headset, but other devices are going to be harder.

Is there any way to fix this without a restore? What am I missing? Does this sound like a driver conflict of some sort?

Suggestions appreciated. Thank you.

Hello ICIT2LOL!

Thanks for the reply.

Right clicking on the icon takes forever to load the menu. "Show Bluetooth Devices" brings me to the Devices and Printers screen. Nothing shows there.

Quite frustrating!

ICIT2LOL said:

Ok mate now is the machine a laptop or a desktop...

From the thread title...

Wireless Bluetooth issues on Win 7 Pro 64 bit Lenovo laptop

ICIT2LOL said:

Yep Derek I asked because I could not find any links for that machine in the specs am a little confused as to what we are looking at.

Laptops-and-netbooks :: ThinkPad-T-Series-laptops :: ThinkPad-T540p - Lenovo Support (US)

Sorry I am late to reply. We had a work crisis.

I've installed all of the latest Lenovo drivers. They even sent someone out to replace the card, but the issue is not fixed.

Lenovo now wants to replace the motherboard, but I strongly feel this is a driver issue, especially since it worked before, I have no issues with wireless, and bluetooth dongle devices work.

I think the system is missing the generic windows drivers. I know the Intel ones should replace them, but somehow I think it is a problem between windows and the drivers used. I know that Lenovo does some strange things. I've searched for them, but can't seem to locate them at the Windows site. (They aren't making it easy to narrow down drivers you want!)

Sheesh... what a time consuming headache!