Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Unable to Install Dell Drivers

24 Aug 2016   #1

Windows 7 X64
Unable to Install Dell Drivers


I have a Dell Inspiron 5759, Windows 7 Professional.

Since the last MS Update, I am not able to install any Dell drivers.

My Bluetooth adapter disappeared from my Device Manager, it was there before last MS update.

I tried to install the Bluetooth driver again, but received the error message: The update installer operation is unsuccessful.

I have also tried to start the Bluetooth Support Service in SERVICES and received the error message: Windows could not start the Bluetooth Support Service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.

I called Dell Support, which, of course, got someone in Asia. He asked me to install several BIOS updates as well as Chipset driver. My laptop is only three months old and everything should be up-to-date before it was shipped to me I do not want to do all those updates afraid that it'll ruin my laptop further.

Does anyone know why I couldn't install the Dell drivers?

Any comments/suggestions are much appreciated.

Thank you.
My System SpecsSystem Spec
25 Aug 2016   #2

Windows 10 64 bit

What the Dell rep told you is valid. The chipset drivers are a key to any device working. One of the things the Intel Motherboard Chipset drivers do is define (identify) all the devices on the motherboard. If a device is not identified or improperly identified it won't work. Reinstalling the chipset drivers will fix it. I used to do a lot of forum support on the Dell forums and reinstalling the Chipset drivers was an often used "fix".

However, I don't like BIOS updates and they should only be done if it fixes a problem you have. A failed/corrupt BIOS and the only option on a Dell is to replace the motherboard.

Many times, a new PC is shipped with "old" drivers. The disc image used to load the hard drive may not have the most current driver version. This is true of any brand, not specific to Dell.

Access the Dell downloads using your Service Tag number. Download and install the Chipset drivers, as a start.

Or, you can access the Dell downloads for your model and Win 7 from this link.
Product Support | Dell US
My System SpecsSystem Spec
25 Aug 2016   #3

Windows 7 X64

Thank you fireberd, for your quick response.

I updated the Intel Chipset Driver, two of the others have the latest drivers already. The only one I didn't update is "Intel Management Engine Interface Driver" which I don't know if I need to or not.

After I restarted, Bluetooth still won't show up in the Device Manager. I am going to install the "Intel Dual Band Wireless AC 3160 Bluetooth Application" driver to see if it helps or not.

Will get back and post the result later.
My System SpecsSystem Spec

25 Aug 2016   #4

Windows 7 X64

Well, just tried to install the Bluetooth Application and got this error message: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. I clicked OK and it did the Rolling back action and undo the installation.

That happened yesterday also when I was talking to Dell (I let him has remove control of my laptop). He saw the error message but didn't know how to fix it.

So Fireberd or anyone, any comments or suggestions?

Thank you.
My System SpecsSystem Spec
25 Aug 2016   #5

Windows 7 X64

Well, after working on and off all morning, finally I got it fixed. Here is what I did:

1. I uninstalled the following MS Updates: KB3161608 and KB3172605 (went to Intel forum and found that these optional updates prevented drivers from installing.
2. Remove my old Intel Bluetooth driver (I tried REPAIR but it didn't work)
3. Reinstall the Intel Bluetooth driver from Dell site
4. At this time, the Bluetooth still won't show up in the Device Manager. So I google around and found out that maybe my Bluetooth device was turned off by the updates. So I turned on the Bluetooth device (FN + PrtScr).

After that, my Bluetooth appeared in the Device Manager and all drivers were installed properly. So now everything is back to where it should be.
My System SpecsSystem Spec
25 Aug 2016   #6

Windows 10 64 bit

Interesting. I don't have Bluetooth on a Win 7 system so I can't test it out.
My System SpecsSystem Spec

Thread Tools

Similar help and support threads
Thread Forum
How to install DRIVERS of DELL OptiplexGX280 A08 in Windows 7 [HELP]
I have DELL OptiplexGX280 A08 running at Windows 7 Ultimate 32-bit PC. I know how to install DRIVERS of winXP to win7ult of my DELL OptiplexGX280 A08. But I'm wondering, can I install other, latest, graphic drivers? For example the original driver of my PC is "Graphics Drivers for Intel®...
Unable to install ASUS GeForce GT610 in a Dell XPS 8100
Hi The original NVIDIA Geforce GTX 240 card that came with my Dell machine died last week and after looking round I concluded that a GT 610 with 2GB memory should be a suitable (and cheap) replacement for what I need. However after multiple attempts I am still unable to get it to work, and keep...
Graphic Cards
Unable to install Windows 7 on a Dell machine with SSD
I have a Dell laptop with an empty SSD and want to install Windows 7 from USB. The error I get after a couple of screens is attached. I am asked to install a missing device driver. I have all the drivers on another USB, so I attached and tried a few options but none was successful.
Installation & Setup
Unable to install Dell touchpad
Hi, I have Dell Inspiron N5110 laptop with Windows 7 Ultimate installed in it. It was working fine and once I wanted to install synaptics touchpad driver for multi-gesture feature. I tried to install twice or thrice but the installation was getting failed. Thinking that if any other touchpad...
Dell 14R Drivers Install DVD Not functional
Hi, This is more about Dell 14R Inspiron. I wiped the hard drive completely. the only thing I have to work with for system is my own copy of Win7 Home Prem, the Dell Drivers DVD, and some linux distros. When I install my own copy of Win7 Home Prem. Things work okay but it doesn't activate...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 23:05.
Twitter Facebook