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Windows 7: Please help - new comp

20 Nov 2009   #1
tommy2

windows 7
 
 
Please help - new comp

Hi Guys
Just got a new computer from pc specialist today
and i am getting the error below
I am getting error File:\windows\system32\drivers\jraid.sys

0xc0000359

windows failed to load because a critical system driver is missing or corrupt

I tried to boot from the windows seven disc but i cannot get it to go past this point, as i am not confident enough to go any further I would like some help.
Will not start in safe mode and only have mouse, keyboard and monitor connected

Thanks in advance
Tommy


My System SpecsSystem Spec
.
20 Nov 2009   #2
reghakr

Windows 7 Pro & Vista Home Premium
 
 

Hello Tommy Was this pre-installed or did you install of the purchased disk.

Go to Start > Control Panel > Device Manager and kook for any entry with a yellow flag.

jraid.sys is a driver for a JMicron chip, usually the JMB36X or JMB38X, used for RAID and/or for extra IDE and SATA ports.
Check on the website of the manufacturer of the motherboard for an updated driver for JMicron for Windows 7 (recommended), or directly at JMicron.
Load it using the "Load driver" button during the installation of Windows 7. It will ask for the location of the driver, usually a USB key or a floppy disk.
My System SpecsSystem Spec
20 Nov 2009   #3
tommy2

windows 7
 
 

Hi Reghakr,
Yes this was pre installed
Cannot get to the start menu, cannot get past the black screen
Will not start in safe mode
have changed the boot to boot from disk and it will not
I am not confident to mess about too much without clear instructions on what to do
Thanks alot
Tommy
My System SpecsSystem Spec
.

20 Nov 2009   #4
reghakr

Windows 7 Pro & Vista Home Premium
 
 

Get into the area where the Safe Node entry is and choose Last Known good configuration
My System SpecsSystem Spec
20 Nov 2009   #5
tommy2

windows 7
 
 

Did that and it got a bit further but a screen came up saying
windows could not finish configuring the system. To attempt to resume configuration, restart the computer.

I do this and it goes round in circles to this point
My System SpecsSystem Spec
20 Nov 2009   #6
reghakr

Windows 7 Pro & Vista Home Premium
 
 

Did you get supplement disks from the manufacturer?

Two DVD's that is.
My System SpecsSystem Spec
20 Nov 2009   #7
tommy2

windows 7
 
 

I got a single windows 7 home premium 64 bit software dvd and assorted driver discs.
This disc was both in and out when trying to go back to last known configuration
Cheers
Tommy
My System SpecsSystem Spec
20 Nov 2009   #8
reghakr

Windows 7 Pro & Vista Home Premium
 
 

Did the new computer come with Vista and did you perform a "clean:" install rather than an upgrade?

Who is the manufacturer of the PC?
My System SpecsSystem Spec
20 Nov 2009   #9
tommy2

windows 7
 
 

No, it came today with Windows 7 installed clean and new and a single windows 7 dvd OEM disc . Made by http://www.pcspecialist.co.uk/index.php
Going to bed now, thanks for your time
Tommy
My System SpecsSystem Spec
20 Nov 2009   #10
tommy2

windows 7
 
 

No, it came today with Windows 7 installed clean and new and a single windows 7 dvd OEM disc . Made by PCSPECIALIST.CO.UK - Custom PCs, Custom Computers, Custom PC, Custom Built Computers, Gaming PC
Going to bed now, thanks for your time
Tommy
My System SpecsSystem Spec
Reply

 Please help - new comp




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