Unable to install drivers  


  1. Posts : 40
    Windows 7 64-bit SP1
       #1

    Unable to install drivers


    Installed Win 7 64-bit on HP Elitebook 8440p; can not connect to the Internet network drivers not installed; downloaded 8 network divers from HP website to USB FD and copied them to my notebook; unable to install them using Device Manager. What should I do?
      My Computer


  2. Posts : 3,787
    win 8 32 bit
       #2

    Being 64 bit drivers must be signed or they won't install if the drivers have a . INF file you can right click on it and choose install. What error did you get?
      My Computer


  3. Posts : 1,363
    Win7 pro x64
       #3

    you might need a system pre-req such as the intel managment interface driver. Also can't hurt to run the Intel driver utility to see what it comes up with.

    IntelĀ® Driver Update Utility

    aside from that, there is no need to install 8 drivers. To figure out which network driver your machine has, do:

    start > run > msinfo32 > components > problem devices

    The results, which windows calls problem devices, are those devices on your machine that do not yet have the correct driver. The results will look something like this (this is from my system):

    PCI\VEN_8086&DEV_15B8&SUBSYS_E0001458&REV_00

    If you then google the first half of that string plus the word "driver", you'll see what you need. For instance if you google

    PCI\VEN_8086&DEV_15B8 driver

    the first hit takes you to "Downloads for Intel® 82544EI Gigabit Ethernet Controller" which is my driver.
      My Computer


  4. Posts : 40
    Windows 7 64-bit SP1
    Thread Starter
       #4

    johnhoh said:
    . To figure out which network driver your machine has, do:

    start > run > msinfo32 > components > problem devices

    .
    I followed your instruction and it identified the network drivers I needed - I download and installed the drivers, then connected to the Internet.

    Thank you for your help.

    KCav45
      My Computer


  5. Posts : 1,363
    Win7 pro x64
       #5

    you're welcome
      My Computer


 

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