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Windows 7: Cannot find device driver for Ethernet Controller

18 Jun 2017   #1
mayeram

Windows 7 Home Premium 64bit
 
 
Cannot find device driver for Ethernet Controller

I recently formatted my computer and re-installed Windows 7 Home Premium because it was getting BSODs randomly when using the internet.

Everything went well except that when I checked device manager to determine what driver I should download for my Ethernet Controller so that I could connect to the internet, it gives almost no information.

Under the driver tab the information given is

Driver Provider: Unknown
Driver Date: Not available
Driver Version: Not available
Digital Signer: Not digitally signed

When I click the driver details button a message says "No driver files are required or have been loaded for this device."

I used SSU to attempt to gain more information and this is what it gave me.

# SSU Scan Information
Scan Info:
Version:"2.5.0.8"
Date:"06/18/2017"
Time:"00:00:29.8740525"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."
BIOS Mode:"Legacy"
BIOS Version/Date:"American Megatrends Inc. 0904 , 01/06/2014 12:00 AM"
CD or DVD:"HL-DT-ST DVDRAM GH24NSB0 ATA Device"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz , GenuineIntel"
Secure Boot State:"Not Available"
SMBIOS Version:"2.7"
Sound Card:"High Definition Audio Device"
Sound Card:"High Definition Audio Device"
System Manufacturer:"ASUS"
System Model:"All Series"
System SKU:"All"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Standard VGA Graphics Adapter"
Adapter Compatibility:"(Standard display types)"
Adapter DAC Type:"Not Available"
Adapter RAM:"Not Available"
Availability:"Offline"
Bits Per Pixel:"Not Available"
Caption:"Standard VGA Graphics Adapter"
CoInstallers:"display.inf,vga,Not Available,Not Available"
Color Table Entries:"Not Available"
Dedicated Video Memory:"Not Available"
Driver:"vgapnp.sys"
Driver Date:"06/20/2006 05:00 PM"
Driver Path:"C:\Windows\system32\DRIVERS\vgapnp.sys"
Driver Provider:"Microsoft"
Driver Version:"6.1.7600.16385"
INF:"display.inf"
INF Section:"vga"
Install Date:"Not Available"
Installed Drivers:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 1, device 0, function 0"
Manufacturer:"(Standard display types)"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"Not Available"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_10DE&DEV_1187&SUBSYS_847A1043&REV_A1\4&3834D97&0&0008"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"Not Available"
Refresh Rate - Maximum:"Not Available"
Refresh Rate - Minimum:"Not Available"
Resolution:"Not Available"
Scan Mode:"Not Available"
Service Name:"vga"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Not Available"
- "Memory"
Physical Memory (Available):"6.80 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.94 GB"
- "BANK 1"
Capacity:"4 GB"
Channel:"ChannelA-DIMM1"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Not Available"
Manufacturer:"1315"
Memory Type:"Unknown"
Part Number:"BLT4G3D1608DT1TX0."
Serial Number:"A30E663A"
Status:"Not Available"
Type:"Synchronous"
- "BANK 3"
Capacity:"4 GB"
Channel:"ChannelB-DIMM1"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Not Available"
Manufacturer:"1315"
Memory Type:"Unknown"
Part Number:"BLT4G3D1608DT1TX0."
Serial Number:"A407325C"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"BIOS Date: 01/06/14 15:14:43 Ver: 09.04, ALASKA - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"01/05/2014 04:00 PM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"ASUSTeK COMPUTER INC."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"ACPI\PNP0C01\1"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"B85M-G"
Serial Number:"140322985804798"
Status:"OK"
Version:"Rev X.0x"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"19.60.0.0986"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,Not"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Internet Explorer,Not Available"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 7 Home Premium"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"7.94 GB"
Physical Memory (Available):"6.85 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.94 GB"
System Directory:"C:\Windows\system32"
Version:"6.1.7601 Build 7601"
Virtual Memory (Available):"14.78 GB"
Virtual Memory (Total):"15.88 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2534111:"Hotfix [6/18/2017]"
KB976902:"Update [11/21/2010]"
- "Processor"
- "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
Architecture:"x64"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 60 Stepping 3"
- "Chipset Name":"Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+4770+CPU+"
CPU Speed:"0.99 GHz"
Current Voltage:"1.8 volts"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Path:"C:\Windows\system32\DRIVERS\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"6.1.7600.16385"
Ext. Family:"Not Available"
Family:"Other"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 256 KB"
Level 2 Cache:"4 x 1024 KB"
Level 3 Cache:"8 MB"
Load:"0%"
Manufacturer:"GenuineIntel"
Model:"60"
Name:"Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
Number of Cores:"4"
Number of Cores Enabled:"Not Available"
Number of Logical Processors:"8"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000306C3"
Revision:"15363"
Service Name:"intelppm"
Status:"OK"
Stepping:"3"
Version:"Not Available"
- "Storage"
- "ST1000DM003-1CH162 ATA Device"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"ST1000DM003-1CH162 ATA Device"
Cylinder - Total:"121601"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"6.1.7600.16385"
Error Code:"Device is working properly"
Firmware Revision:"CC47"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"ST1000DM003-1CH162 ATA Device"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"2"
PNP Device ID:"IDE\DISKST1000DM003-1CH162______________________CC47____\5&5401F56&0&0.0.0"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"1953520065"
Serial Number:"202020202020202020202020315733444d503958"
Size:"931.51 GB"
Size – Available:"661.55 GB"
SMART Attributes:"Self-Test: 103 minutes, OK, Short Self-Test: 1 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31008255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"0EB618CA"
Size:"931.17 GB"
Size – Available:"661.26 GB"
Status:"Not Available"
Volume Dirty:"No"
- "E:"
Availability:"Not Available"
Caption:"E:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"System Reserved"
Serial Number:"98B38D5C"
Size:"0.34 GB"
Size – Available:"0.30 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:218064464:"6"
0x03 Spin Up Time:0:"0"
0x04 Start/Stop Count:650:"20"
0x05 Reallocated Sector Count:0:"10"
0x07 Seek Error Rate:271671110:"30"
0x09 Power-On Hours:20053:"0"
0x0A Spin Retry Count:0:"97"
0x0C Power Cycle Count:597:"20"
0xB7 SATA Downshift Count:0:"0"
0xB8 End-to-End Error Detection Count:0:"99"
0xBB Uncorrectable Error Count:0:"0"
0xBC Reported Command Timeouts:4295032833:"0"
0xBD High Fly Writes:0:"0"
0xBE Temperature - Current:39° C:"0"
0xBE Temperature - Highest:42° C:"0"
0xBE Temperature - Lowest:22° C:"45"
0xBF G-sense Rate/Servo Tracking:0:"0"
0xC0 Unsafe Shutdown Count:31:"0"
0xC1 Load/Unload Cycle Count:123632:"0"
0xC2 Internal Device Temperature:39° C:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:0:"0"
0xF0 Head Flying Hours:18614:"0"
0xF1 Total LBAs Written:17891734279:"0"
0xF2 Total LBAs Read:53433924229:"0"
- "WD My Passport 0820 USB Device"
Capablities:"Random Access, Supports Writing"
Caption:"WD My Passport 0820 USB Device"
Cylinder - Total:"243197"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"6.1.7600.16385"
Error Code:"Device is working properly"
Firmware Revision:"1012"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"USB"
Manufacturer:"(Standard disk drives)"
Model:"WD My Passport 0820 USB Device"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"1"
PNP Device ID:"USBSTOR\DISK&VEN_WD&PROD_MY_PASSPORT_0820&REV_1012\5758503145433445574B3156&0"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"3906959805"
Serial Number:"WXP1EC4EWK1V"
Size:"1.82 TB"
Size – Available:"1.73 TB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"62015235"
- "G:"
Availability:"Not Available"
Caption:"G:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"My Passport"
Serial Number:"74B76DCC"
Size:"1862.98 GB"
Size – Available:"1769.51 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...


I am unsure what to do next to figure out what device driver I need to connect to the internet. Thank you for any help.


My System SpecsSystem Spec
.
18 Jun 2017   #2
johnhoh

Win7 pro x64
 
 

you will need another computer to download the below files onto a flash drive, then move it over to the problem computer

Start just by installing the network driver from the asus page for the B85MG motherboard

http://dlcdnet.asus.com/pub/ASUS/lan...102703_498.zip

(which was taken from this page)
B85M-G | Motherboards | ASUS Global

but it would not hurt to also run intel driver detect
Intel® Driver Update Utility

and also run asus live update
http://dlcdnet.asus.com/pub/ASUS/nb/..._64_VER337.zip

you might also need a bios update to support your cpu, here is the link for that:
http://dlcdnet.asus.com/pub/ASUS/mb/...l_Core_CPU.zip

and if the above does not get you working after a reboot, please post the contents in the right hand pane after doing this:

start > run > msinfo32 > components > problem devices

Whenever that right hand pane is blank, that means your drivers are good to go
My System SpecsSystem Spec
19 Jun 2017   #3
mayeram

Windows 7 Home Premium 64bit
 
 

Thank you very much, that did it. Everything appears to be working now.
My System SpecsSystem Spec
.

Reply

 Cannot find device driver for Ethernet Controller




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