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Windows 7: xps 8300 windows 7 ultimate 64-bit

02 Aug 2017   #1

windows 7 ultimate x64
xps 8300 windows 7 ultimate 64-bit

When I go into device manager, under "other devices" the Ethernet controller has an exclamation point. The problem code is "0000001C" I cannot for the life of me, find the driver. the hardware id is: PCI\VEN_14E4&DEV_1691&SUBSYS_04AA1028&REV_01

I did a search with the dev numbers and the ven numbers but I got even more confused.

Does anyone know where I can find the driver?

My System SpecsSystem Spec
02 Aug 2017   #2

Windows 10 64 bit

Here is the link to the Dell XPS 8300 downloads for Win u 64 bit. You can get whatever driver(s) you need (and update if needed).
Looks like it has a Broadcom Ethernet NIC according to downloads list.
Support for XPS 8300 | Drivers downloads | Dell US

You may want to reinstall the Intel motherboard chipset drivers first. the xxx01C error code is unknown device. One of the main things the chipset drivers do is identify all the devices on the motherboard.
My System SpecsSystem Spec
03 Aug 2017   #3

windows 7 ultimate x64

Thank you. I did download from there but that didn't make the exclamation mark disappear. Hmmmm.
My System SpecsSystem Spec

03 Aug 2017   #4

windows 7 ultimate x64

I noticed that once I downloaded the Broadcom Ethernet controller driver that there were two ".exe" files: One is "BrcmSetup.exe" and the other is "setup.exe". Which one of those do I use?
My System SpecsSystem Spec
03 Aug 2017   #5

Windows 10 64 bit

The Dell instructions should detail what to do after downloading. Did you first install the chipset drivers as I noted?

From the Dell driver download:
This file contains a compressed (or zipped) set of files. Download the file to a folder on your hard drive, and then run (double-click) it to unzip the set of files. Follow the instructions to complete the installation
I tried to download it to see what it has in it but it won't download for me.

If I can't get you going, post on the Dell Community Desktop hardware forum section for more help. Someone there should be able to get you going.
Desktop - Dell Community
My System SpecsSystem Spec
09 Aug 2017   #6

windows 7 32 64

de best was, REFRESH INSTALL - WINDOWS OS .. and it should eliminated ur problems.


ask or find de "RESOURCE CD", re-install ALL requires DRIVERS such as MOTHERBOARD DRIVERS, LAN drivers etc etc, this more or less SHOULD eliminate ur issues!
My System SpecsSystem Spec
10 Aug 2017   #7

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)

Here is the string you posted: PCI\VEN_14E4&DEV_1691&SUBSYS_04AA1028&REV_01
The VEN (Vendor) number is 14E4 and the DEV (Device) number is 1691.

Check this post to see how to find the driver using these numbers.

I went to the website,, and I did a search for DEV number 1691. It returned three results, two of which were Broadcom. One of them was for a Gigabit Ethernet driver, so I clicked on that hyperlink and found the following:

Chip number: BCM57788
Chip Description: Broadcom BCM57788 LOM

I went to that website and found 70 drivers listed. About 2/3 down the page, there is a 32-bit and a 64-bit driver listed. Further down, there are other drivers. I'm sure you can find one which will work.
My System SpecsSystem Spec

 xps 8300 windows 7 ultimate 64-bit

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