Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Lenovo G780 laptop refuses to accept drivers after a clean install

29 Aug 2017   #1
mipak

 
 
Lenovo G780 laptop refuses to accept drivers after a clean install

Hi,

I have just run a clean installation for a neighbour on her Lenovo laptop G780. Her original W7Pro 64-bit installed perfectly then I downloaded the audio, graphics and LAN drivers, transferred them to a flash drive which I inserted into the laptop and started to install the drivers.

I've followed this proceedure on different makes (excluding Lenovo) for years without any problems but I guess there's always a first time and it was at this point, my troubles began.

As soon as I inserted the flash drive into the Lenovo, the following message appeared on-screen ...

"This version of this file is not compatiable with the version of Windows you're running. Check your computer's system information to see whether you need an x86(32-bit) or x64(64-bit) version etc ... ".

In all, I downloaded 9 more, all of which gave me the same message.

According to all 10, all the references show that they're all suitable for 32 and 64 bit. I also accessed the laptop's Control Panel | System which clearly confirms that the System Type is 64-bit.

Can anyone help me please?

Michael.


My System SpecsSystem Spec
.
29 Aug 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Mike,
you didn't by chance re-install via USB??
forgot to change back to boot from hard disk

or in the USB3 port??

Roy
My System SpecsSystem Spec
29 Aug 2017   #3
mipak

 
 

Thanks Roy ...

Nope .. I ran the clean boot from the W7Pro64 DVD which activated when I pressed the 'presss any key ...' command. The original boot order in the bios wasn't changed.

The flash drive only contained the driver exe file.

There must be some common denominator, some common reason, that's causing the same messages to display after each different driver file is activated!!!

Michael.
My System SpecsSystem Spec
.

30 Aug 2017   #4
mipak

 
 

There seems to be more to this than meets the eye.
As a test, I started to install a few other programmes to see what would happen ... most appeared to start the installation as normal but there were 2 or 3 non-driver programmes that also produced the original on-screen warning message.
Have really no idea where to go from here other than to un-install w7 and re-install it again.
My System SpecsSystem Spec
30 Aug 2017   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Mike,

As program installation is also failing, pointing towards a corrupt install..

You could try

a repair install
or run these repair tools
KB947821 (SURT)
and from an elevated command mode sfc /scannow

Roy

note
i can provide W7 SP1 download Iso link -- what version home/pro etc ??
My System SpecsSystem Spec
30 Aug 2017   #6
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Once you get Ethernet or wifi working on the laptop, you can then install all of the other drivers directly to the laptop, without having to use another computer and a flash drive.

The 32-bit and 64-bit compatibility bothers me a bit. It could be that the drivers don't work perfectly in either environment, since they are made to work in both environments. I suggest you go with those which are specifically for 64-bit Windows.

Try older drivers, if the current ones don't work. Try Vista drivers, if Windows 7 drivers don't work.

Try finding the drivers by using the VEN-DEV method. See the following post for more information about the VEN-DEV method: Need drivers for HP 23-r111 Windows 7

If you simply cannot find drivers which will work, you could try a Windows update. Scan for updates, and install only those updates which are for the devices for which you cannot find working drivers.
My System SpecsSystem Spec
31 Aug 2017   #7
RoasterMen

Windows 7 Home Premium 64-BIT
 
 

Quote   Quote: Originally Posted by mrjimphelps View Post
Once you get Ethernet or wifi working on the laptop, you can then install all of the other drivers directly to the laptop, without having to use another computer and a flash drive.

The 32-bit and 64-bit compatibility bothers me a bit. It could be that the drivers don't work perfectly in either environment, since they are made to work in both environments. I suggest you go with those which are specifically for 64-bit Windows.

Try older drivers, if the current ones don't work. Try Vista drivers, if Windows 7 drivers don't work.

Try finding the drivers by using the VEN-DEV method. See the following post for more information about the VEN-DEV method: Need drivers for HP 23-r111 Windows 7

If you simply cannot find drivers which will work, you could try a Windows update. Scan for updates, and install only those updates which are for the devices for which you cannot find working drivers.
32-bit drivers do not work with 64-bit drivers. They are specific for the type of OS you are installing.
My System SpecsSystem Spec
01 Sep 2017   #8
mipak

 
 

@ torchwood, mrjimphelps & RoasterMen ...

it turned out that a re-installation was the answer.

the speed at which the error message kept on appearing on-screen was instantaneous. generally, i've found that when an error message comes on-screen after a few seconds, it's usually from a site that i'm looking for or at but when it's instantaneous, the fault is to do with my computer. despite the fact that it was meant to be a 64-bit machine, i re-installed w7pro32-bit, went onto the lenovo site and downloaded the drivers (the files names appeared the same as before) from there instead of previous sites i'd been on.
the final job was to run a full windows update (which took ages) and the overall result was fine although i'm not sure why i had the 32/64 drama.
thank you for your other suggestions and the 'link' offer ... the complete application name is windows 7 professional 32-bit.

i found 'the VEN-DEV method' very interesting and have saved this page in my bookmarks for future use ... thank you.

wasn't sure about 32 and 64 being specific ... thank you ... will remember that for next time. makes me wonder though if the laptop was originally a 32-bit machine.

anyway, a good result, the owner got her laptop back and was more than happy. thank you all.

michael.
My System SpecsSystem Spec
Reply

 Lenovo G780 laptop refuses to accept drivers after a clean install




Thread Tools




Similar help and support threads
Thread Forum
Lenovo G780 Graphics driver, IQRL Not less or Equal
Hi, I am new to this forum so Hello Everybody :P I have just installed Windows 7 On a Lenovo G780 which normally comes with Windows 8, The problem is that when i install the video driver from windows update and restart my laptop it comes up with a bluescreen, IQRL Not less or Equal Is the message...
BSOD Help and Support
Friend's new Lenovo Ideapad Z710 refuses to install touchpad driver.
Hey all, I'm brand new to the forums, but I've used the site countless times to help solve problems I've had with various computers. I'm usually not one to directly ask for computer help, being the acclaimed "Computer Guy" in my circle of friends and family, it takes a little too long to get an...
Drivers
Lenovo laptop REFUSES to stay connected to internet(wifi AND lan)
HI all, I have a lenovo laptop that is almost exactly a year old and it WILL NOT stay connected to the internet neither by wifi nor LAN. It will connect sometimes for 10 mins, sometimes for ten seconds. I can turn the computer off, restart it, close all other programs, diagnose connection, disable...
Network & Sharing
Lenovo G780 replaced harddrive, network adapter drivers fail
I recently bought a new Lenovo G780, as my old HP laptop failed on me. However, the harddrive from my HP was fine, so when I got the new computer I decided to just take the harddrive out of my HP and put it into my new Lenovo. I've got the drivers for everything else to work, except my wireless...
Drivers
lenovo g780 with windows 7 32bit?
hi my 1st thread. i purchased a lenovo g780 (21823lu) from newegg. when i received it, the performance was slow. i called lenovo tech and he had me put it in safemode to check a few things. we discovered it had windows 7 home premium 32bit instead of 64bit. the computer is full of bloatware....
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:15.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App