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Windows 7: Cannot install PS/2 Touchpad driver from microsoft update

25 Dec 2017   #11

Windows 7 Home Premium

Quote   Quote: Originally Posted by dsperber View Post
Can you please post the Hardware ID character string value from Device Manager -> Properties -> Details tab, Hardware ID value.
Hi, Merry Christmas to you, thank you the Hardware ids is as follows ACPI/SYN 1913 *SYN 1913, does this help in any way.

My System SpecsSystem Spec
25 Dec 2017   #12

Windows 7 Pro x64 (1), Win7 Pro X64 (2)

Quote   Quote: Originally Posted by Windows444 View Post
Hi, Merry Christmas to you, thank you the Hardware ids is as follows ACPI/SYN 1913 *SYN 1913, does this help in any way.
Does the driver from this page work?

There's also a newer version available from this page.

I can't vouch for either, but it does look like it might be the Synaptics TouchPad driver for your device.

Supported devices:
"Synaptics PS/2Port TouchPad"
"Synaptics PS/2Port ClickPad"
"Synaptics PS/2Port Compatible TouchPad"
"Pointing Device"

OS: Windows Vista, Windows 7, Windows 8, Windows 8.1 - 32/64 bit
My System SpecsSystem Spec
29 Dec 2017   #13

Windows 7 Home Premium

Hi, thank you for this information, and apologies for late reply, I have down loaded driver and installed it but I still cannot get the touchpad to work, keeps showing a yellow triangled exclamation symbol against the synaptics PS/2 entry in DM. The Fn F9 enable/disable key does not appear to change anything even though it shows up as enabled.
I have just about tried everything, but no joy, what is going wrong, is there a possibility of physical damage to the PS/2 module, hardware damage runs in DM show nothing. Please help.
My System SpecsSystem Spec


 Cannot install PS/2 Touchpad driver from microsoft update

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