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Windows 7: Cannot install PS/2 Touchpad driver from microsoft update

22 Dec 2017   #1
Windows444

Windows 7 Home Premium
 
 
Cannot install PS/2 Touchpad driver from microsoft update

Have a Toshiba L300 upgrated from Vista to W7 lost use of synaptics touchpad cannot instal driver, please help.


My System SpecsSystem Spec
.
22 Dec 2017   #2
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Have you gone to the Toshiba website and looked for the Windows 7 driver for the touchpad?

Please fill in all of your system specs, such as the specific model number for this laptop, whether Windows 7 is 32-bit or 64-bit, etc., so that we can better assist you.
My System SpecsSystem Spec
22 Dec 2017   #3
Windows444

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by mrjimphelps View Post
Have you gone to the Toshiba website and looked for the Windows 7 driver for the touchpad?

Please fill in all of your system specs, such as the specific model number for this laptop, whether Windows 7 is 32-bit or 64-bit, etc., so that we can better assist you.
Hi, thank you for quickly replying, Toshiba does not provide a Touchpad driver for this model that I can find on their support site.

the details;
Toshiba L300 PSL B0E-147
W7 Home Premium, 64Bit,
Intel pentium dual CPU T2370@1.73GHz,
2GB RAM
Hope this helps
My System SpecsSystem Spec
.

22 Dec 2017   #4
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Have you tried the Vista driver? Sometimes the Vista driver will work in Windows 7.

Be sure to get the 64-bit version.

http://www.toshiba.co.uk/support/my-product/laptops/
My System SpecsSystem Spec
22 Dec 2017   #5
Windows444

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by mrjimphelps View Post
Have you tried the Vista driver? Sometimes the Vista driver will work in Windows 7.

Be sure to get the 64-bit version.

http://www.toshiba.co.uk/support/my-product/laptops/
tried all this anyway, No Vista drivers listed.
My System SpecsSystem Spec
22 Dec 2017   #6
Windows444

Windows 7 Home Premium
 
 

What has happened to the drivers from Synaptics.com, they have vanished? no drivers on their site!!!
My System SpecsSystem Spec
23 Dec 2017   #7
Windows444

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by Windows444 View Post
What has happened to the drivers from Synaptics.com, they have vanished? no drivers on their site!!!
So it would appear that that is that, no drivers, anyone have any ideas, before goes to bin?
My System SpecsSystem Spec
23 Dec 2017   #8
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Quote   Quote: Originally Posted by Windows444 View Post
No Vista drivers listed.
Try the 32-bit Vista driver. They do have that one listed on the Toshiba UK website. A 32-bit driver will work in 64-bit Windows, but not the other way around.
My System SpecsSystem Spec
24 Dec 2017   #9
Windows444

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by mrjimphelps View Post
Try the 32-bit Vista driver. They do have that one listed on the Toshiba UK website. A 32-bit driver will work in 64-bit Windows, but not the other way around.
Thank you, I have tried it regrettably does not work.
I keep getting code 24, in the properties section there is no events section, I am at a loss, it says this device is not working, it may not have all its drivers installed. I have scanned for hardware changes but nothing comes up, any ideas at all.
My System SpecsSystem Spec
25 Dec 2017   #10
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by Windows444 View Post
Have a Toshiba L300 upgrated from Vista to W7 lost use of synaptics touchpad cannot instal driver, please help.
Can you please post the Hardware ID character string value from Device Manager -> Properties -> Details tab, Hardware ID value.
My System SpecsSystem Spec
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 Cannot install PS/2 Touchpad driver from microsoft update




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