Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: HP Officejet Pro 8600 Plus - Scanner Unreachable!?

31 Jan 2018   #1
MissSherlock

Windows 7 Home Premium 64bit
 
 
HP Officejet Pro 8600 Plus - Scanner Unreachable!?

Hi All,

My scanner just stopped working!

Error message: "Scanner communication cannot be established."

I've tried the following:

- uninstalled HP software (all)
- check to see if there are any device drivers leftover - none
- cleaned out %temp%, temp and prefetch
- ran HP Printer and Scan Fix - nothing happened, just sat there on scan.
- uninstalled HP software again and re-connected wireless settings.

I use my scanner all the time. Any suggestions or help would be most appreciated.

With thanks,:)

P.S.

All are working!?

Check Window Image Acquisition - Auto & Start - On
Remote Procedure Call - same
Shell Hardware Detection - same


My System SpecsSystem Spec
.
31 Jan 2018   #2
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

It sounds like you are running your scanner wirelessly. I believe HP has an option of doing the wireless setup via USB cable; in other words, it establishes communication via the USB cable, so that it will then be able to operate wirelessly.

Very important with HP (you probably already know this): do not plug in the USB cable until it tells you to.
My System SpecsSystem Spec
31 Jan 2018   #3
MissSherlock

Windows 7 Home Premium 64bit
 
 

Hi Mr. Jim,

I did not use the USB cable in order to re-install the wireless printer/scanner because my printer is not close to the computer. It's also rather big! I don't remember using a USB cable initially!? Can't remember that far back...

Remind me of the steps I need to take.

Thanks bunches, :)
My System SpecsSystem Spec
.

31 Jan 2018   #4
fireberd

Windows 10 64 bit
 
 

I had an Office jet 8620. Died (developed unresolvable paper feed/jam problems) a little over two months after the warranty expired. The 8600 series, from what I find, are not very reliable. Possibly there is a hardware problem.
My System SpecsSystem Spec
31 Jan 2018   #5
MissSherlock

Windows 7 Home Premium 64bit
 
 

Hi Mr. Jim and fireberd,

I got it to work! I had to turnoff my Bitdefender temporarily (all features). Then I ran the HP Printer and Scan Doctor. It seems to be fine now. There were no errors?

Weird!

Best, ms
My System SpecsSystem Spec
01 Feb 2018   #6
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Miss Sherlock:

Glad you got it to work! Scanners can be difficult sometimes. Wireless scanning lagged many years behind wireless printing in the Windows world, but they finally have got it to work well. In the Linux world, wireless scanning is currently lagging behind wireless printing; if you go on some of the Linux forums, you will see what I mean; people have lots of trouble getting their wireless scanners to work.

Not sure why I didn't think of your a/v product; but it makes sense to turn that off if you can't get something installed, then turn it back on after.

Jim
My System SpecsSystem Spec
01 Feb 2018   #7
MissSherlock

Windows 7 Home Premium 64bit
 
 

Hi Mr. Jim,

Well, I think I spoke too soon! The scanner is off again. This time I tried updating the drivers via Task Manager. It seems to be back on for now. However, when I turn the computer off and back on, it's not working again????

New updates from Microsoft are: Microsoft.NET 4.7.1 KB4054852 and several Microsoft Office 2007. I'm running Bitdefender Total Security 2018 (installed last September 2017). I haven't had any problems until this past week.

Any further suggestions?

Thanks,
My System SpecsSystem Spec
Reply

 HP Officejet Pro 8600 Plus - Scanner Unreachable!?




Thread Tools




Similar help and support threads
Thread Forum
a socket operation was attempted to an unreachable network bluetooth
Hello sevenforums Every time i am trying to send some files from my laptop ,dell inspiron15r windows 7 64 bit ,via bluetooth to my mobile phone following error is occurring. Please help how to remove this error. The error is: "a socket operation was attempted to an unreachable network"
Network & Sharing
Port is unreachable even when the Firewall is off . need to open it
how should i do it ? i have level one router if its matter . (this is for utorrent, recently im not able to upload properly )
Network & Sharing
HP 1050 Deskjet - Unable to Scan (Scanner Unreachable)
Hi, Have bought a new laptop, ASUS and have hooked up my HP 1050 Deskjet - Printer/Scanner. (Have had no issues with Printer/Scanner with previous laptop!) The operating system is Windows 7 Home Premium 64 bit. There is no problems with Printing, but when trying to scan I get a message that...
Hardware & Devices
HP OfficeJet Scanner Software Won't Install
Windows 7, Build 7000, installed without a hitch, and detected all necessary drivers, including for my HP 5610 Officejet. I can print from it, and I can scan from it using Windows Fax and Scan--thus the drivers are obviously working OK. When I try to install the Vista software from HP's disc,...
Software
ping; Destination host unreachable
hi all, i have my xbox and my router all on the same router, my subnet is the same and they are on the same network :), im trying to media share from my windows 7 to my xbox 360, when i ping my xbox ip i get this: C:\Users\Tippee>ping 192.168.11.8 Pinging 192.168.11.8 with 32 bytes of data:...
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:09.
Twitter Facebook Google+